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Business Profile

Mailing Services

UPS Store #3985

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

This profile includes complaints for UPS Store #3985's headquarters and its corporate-owned locations. To view all corporate locations, see

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UPS Store #3985 has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/07/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 02/06 I visit the UPS store for an ****** return. When I got to the location I seen I had to email the shipping information to the store so I did that while waiting in line. The line was moving kind of fast. I got the desk and the employee went to a computer to search for my email. She said she didn’t see it so I resent the email because I figured I missed something trying to hurry because the line was moving fast. After about three tries she went to get Skili, who took my phone and started flipping through it. I wanted to get the return done and get out so I kind of not say anything about her flipping through my phone. She then hand the phone back to me and look for the email without success. The other girl proceeded back to the desk to continue clearing the line. Skilia said well let’s give it a few minutes and she went to a register and started clearing the line. At this time I was looking at everything in my phone to troubleshoot and realized that there was no service. I walked to the desk and told skilia I was a mailbox holder and I didn’t have service on my phone there so can she ship the return after I leave and she gets the email. This is when she gave me the Wi-Fi information and after all this got in the email went right through. Skilia and the girl that originally both had customers and it was taking what seemed about 15 minutes. The lady in the far left corner near the computer I was standing Kim, proceeded to take customers as if was not standing there. It was not until I sat down she ask if I needed help. At this point my legs were burning due to me having Osteoarthritis. When Skilia got done with a customer she was about to call another customer when she seemed to remember she left me at the computer desk. She sat and pulled up all the emails sent. She pointed where my label would print. I brought it to her. She charged me $2.15 for a thin bag-no cushioning. This was my worst experience at this store.

    • Initial Complaint

      Date:07/11/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This store is forever miss placing the items I drop there that needs to be sent back to ****** which is causing me to lose out tgr my money for those items. Thus is an all tge fine thing with them and having to argue my ****** is seriously aggravating or stressful.

    UPS Store #3985 is NOT a BBB Accredited Business.

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