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Business Profile

Email Service Providers

Comet Inbox LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/19/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for 2 pairs of Hoka running shoes on August 15, 2023. I was given a tracking number and a link to track my order. Over a period of about 8weeks or so I received updates on my order but never received it. I have emailed and called the seller with no answer or response. I would like to get a refund if possible.

  • Initial Complaint

    Date:12/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    they are charging your card and saying it will arrive in 2 months but they never send it

  • Initial Complaint

    Date:12/20/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered the item on August 17th. Received numerous texts and emails from COMETINBOX announcing that the shipment would arrive some time in November. They aren’t answering their emails and phone calls and no shipment has been delivered. I consider this a scam and would like a full refund.

  • Initial Complaint

    Date:11/06/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Online order made on 08/20/2023 and product was never received. Constant contact with third party ship tracking service reports repeated lies about delivery. Complete online rip-off.

  • Initial Complaint

    Date:10/06/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/14/23 and 9/28/23 my checking account was charged $97.50 from "Cometin Box." However, their website lists their name as "Comet Inbox." Regardless, I have never heard of this company nor did I purchase any product or service from them. My bank was immediately notified of this unauthorized transaction and a dispute was filed. I have screenshots of past complaints and more fraudulent activity involving this home-based company. This is illegal and they must be held accountable. Busy signals are all I heard when dialing their phone number repeatedly for 3 days. Their address appears as *** ******* ****** Dr., Simpsonville, SC 29681. I demand Cometinox's AKA Comet Inbox LLC AKA Comet Inbox to reimburse me $133.50. This includes their charge of $97.50 plus my bank's charge of $36.00.

  • Initial Complaint

    Date:09/15/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This “company” charged me $127.50 on my credit card on 8/16/2023. I had never heard of it before and when I looked up the website, I found: 1. It doesn’t really specify what they sell; 2. None of the “package options” cost $127.50; 3. None of the contact options I tried work—contact message wouldn’t send, email address is bogus, and phone number went straight to a full mailbox. At first, my credit card company just said it was a real charge, and that it was a recurring charge. I had to call them to reopen the investigation and block any payments to Cometin Box.

  • Initial Complaint

    Date:07/26/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My visa card was compromised on 7/19/2023 by Cometin Box LLC ecommerce in the amount of $72.50

Comet Inbox LLC is NOT a BBB Accredited Business.

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