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Business Profile

RV parks

Ace Basin Campground

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/14/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reserved 2 campsites(1 for me, and 1 for friends)early Dec 2024, for April 2025. In Dec 2024, the friends and I rode through this campground to find caved in septic tanks, over grown vegetation, and at least 1 electrical power supply pole broken, and pulled over with a ratchet strap. Also, the cover plate on the electrical box was hanging loose with all the bare electrical wire showing. After seeing this, on Dec 18, I called and requested a refund for myself and my friends, since I had made the original reservation .Employee ******* agreed and said she would issue the refund to us both. I never received any email confirmation for reservation, even thought she stated several timed she would send it. I've patiently waited, however, I called back on Jan 3, 2025, spoke with ****** who told me ******* no longer worked there, and she knew nothing of the reservation, nor refund. Further she said they had a new computer system she would call tech support to help her. Since Jan 3, 25, she has stopped returning my numerous calls.

Ace Basin Campground is NOT a BBB Accredited Business.

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