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Business Profile

Tree Services

J. B. Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired J.B. Tree Service (Jim Brinson) to take down an oak tree that was leaning at about a 40 degree angle towards our house after Hurricane Helene hit Augusta, GA on 9/27/24. We agreed on a price of $3,500.00 total with him stating he would return the next morning (9/28/24) to start the job with completion on Sunday (9/29/24). He asked how much we were willing to pay up front so he could "know we were serious". We offered a 40% deposit if he could indeed complete the work as promised. We sent the deposit to his wife (Sandra), per his request via *****. He worked for just under 2 hours on Saturday 9/28/24 and took a few limbs off the tree and hasn't returned since. He left equipment (rope and a pole) at our house. Over the course of the following week, we have multiple texts (with read receipts) and phone calls promising to return "today" or "tomorrow" and that we are a "priority" with no show and no further work from him. He even assured us the tree was "standing straighter now" since he took some weight off it - it most certainly was not. We finally had to hire another tree service to take the tree down in attempt to protect our home. We requested half of our deposit back ($750) as we felt that he did not complete 40% of the job and the remaining $750 was generous payment for the less than 2 hours that he worked on the tree. He and his wife have ignored our texts and phone calls. After the fact, I discovered there are multiple negative reviews on ****** and ******* **** detailing this same pattern of conducting business.

J. B. Tree Service is NOT a BBB Accredited Business.

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