Complaints

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• Initial Complaint

  Date:07/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Crystal Onley Tager (AKA CUZ Custom Radio) agreed via telephone to build a linear amplifier for the Sum of $1,650.00. Crystal Onley Tager on the same day billed and charged my ******** ******* $1,650.00 under the name of Cuz Custom. The linear was delivered on or about March 26, 2023, and required repair 3 weeks later. The linear was returned to the Crystal Onley Tager 4 times in 2023 because of faulty construction and overheating. Crystal Onley Tager charged $58 on March 3, 2023, and $65 on March 19, 2023, $58 to my ******** ******* Crystal Onley Tager charged the Plaintiff ******** ******* Account $919.98. 469.98 for alleged New Galaxy DX2547-Serial-*********.-did not work properly -off frequency- and turned out to be used with the Manufacturer date 08/2022. Crystal Onley Tager charged my ******** ******* card $450 on June 22, 2023, for repair of the Linear Amplifier with faulty wiring. The linear amplifier was again returned to the Crystal Onley Tager on July 8 2023 because of faulty wiring. Crystal Onley Tager held the linear amplifier for several months and on December 12, Crystal Onley Tager charged The Plaintiff ******** ******* $270 before returning the linear. The linear arrived on or about December 15, 2023, again not working. January 2024, The Tagers sent ****** W****** to repair the linear, and ****** W****** found loose wiring, Circuits overheating, and bad solder joints. At the direction of Angelo, ****** W****** on February 11, 2024, removed the linear amplifier for repair and at a later date was told by Tager's to send the linear amplifier to Cuz Custom Radio. I received a text message from Angelo Tagar, stating he would not refund any of the money. On March 6. 2024, I received a text message from Crystal Tager stating they would resell the linear for me. I have made several attempts to contact Crystal Tager and Angelo Tager via telephone, and text messages, Crystal nor Angelo have responded or returned the linear amplifier.

  Business Response

  Date: 07/05/2024

  TTo whom it may concern:
  Mr. ****** ****** did purchase a Amplifier (sold for 10 meter use) in January of 2023. I have spoken with Mr. ****** many times about his purchase.  As we do with all our Amplifiers, his amp was tested and a video showing its working performance.  Several weeks after Mr. ****** got the amp he called and said it had a problem. After Angelo spoke with him it was discovered that Mr. ****** was improperly using the amp and had burnt up transistors in the amp.  We can’t help what someone does with it once they get it home, how they use it is up to their discretion. We have messages from Mr. ******, which I am attaching where he stated he overloaded the amp.  The first time we fixed the amp, we only charged him parts and shipping no labor. No charges have ever been charged without his consent.
   He then asked us to order him a Galaxy Dx2547. As he requested, I placed the order from ***** Distributing, they only sell new equipment. This was a brand-new Galaxy in the box. He picked up the equipment and was happy with the results.
  He later called with problems again and was told that if he didn’t fix the problems at his house with Antenna and Coax, he would continue to have problem with his amp, after another fix the box was returned. Mr. ****** had another problem this time. He admitted his antenna was not working properly and working on low power and believes that was the problem all along. I am attaching that message as well. During all of this at one-point *** damaged the box so that caused some issues but all was fixed and replaced the cover. After the last repair and trying to make him understand that there could be an issue at his house, we called a friend that lived near him who has knowledge about the Equipment because he runs one himself. Even though it was around the holidays and a busy time for everyone, ****** went to help Mr. ****** find the issue. Once ****** got to Mr. ******, he tried to explain that his setup and not using the proper coax wire was causing his issues and it had messed up the box again. ****** took the amp home, and we sent a label for its return. We have tried everything we can to make Mr. ****** happy. He is impatient with us when we have lots for repairs sent into us from other shops and people all around the country to fix and build. We try to get to his amp in a timely manner, but I have other customers too. I understand he is frustrated with having problems, but some people just don’t want to believe it their equipment This last time I did have his amplifier for several months, testing it often letting it run for hours with no problem. At this time he requested a refund which we don’t offer due to the nature of the equipment. I then offered to sell it for him and get him as much as I could for it at no cost to him. He agreed.
  Now we are getting this complaint.  He has sent threating emails saying he is taking legal action against us. He has called every agency and threating us with the FCC.  I have not spoken with him since those messages. We will reach back out to him and let him know it is up for sale and as soon as it sells I will send him the money it brings. We work hard to build the business and have established a good name for ourselves. We stand behind our work and have many great reviews. We are a small business and do all we can to satisfy our customers. The shop is our lively hood. I wish there was a better way we could have resolved our differences.ell us why here...

  Customer Answer

  Date: 07/17/2024

  
  Complaint: ********
  
  I am rejecting this response because:  This response is in rebuttal to the explanation given by CUZ Radio.
   Attached are the emails between Crystal Onley and myself dated 04/07/2024, where Crystal stated “He will do a health check on your box and immediately put it out for sale if that is what you want.
   I responded to Crystal's text message immediately on 04/07/2024 and stated “To keep peace and to resolve these past issues, please return the linear to me in working condition.
  There was no further discussion about selling the linear for me or that the linear was not working.
   On 07/08/2024, after reading the response from CUZ Radio, I texted ****** W****** to inquire if he stated the cables I had on the linear were wrong and were causing the problems as stated in CUZ Radio's response.
  ****** stated in his text message that he made no such statement about the cables causing the radio not to work.  Furthermore, Custis stated he was told that CUZ Radio was returning my money.
  
  Six months have passed and Cuz Radion has not returned the linear radion or refunded my money.
  The above text messages and no follow-up by CUZ RADIO show patterns of deceit. 
  
  The linear was sent back to CUZ Rdio on July 8, 2024, and returned to me on or about December 15, 2024, and as soon as the linear arrived I contacted Angelo because the linear did not have power.  Angelo had me open the radio, and he examined the radio via Facetime and subsequently for disconnected wire.  Angelo said the *** Drivers mishandled the shipping box which caused the wire to come loose.  The Radio did not work properly, and Angelo said he would come or send someone to fix the radio.  
  In January, ****** W****** was sent to my home to repair the linear radio.  Mr. W****** took the linear radio with him and returned the radio a week later.  The linear radio was still not working properly and Mr. W****** found more disconnected wires.  Mr. W****** called Angelo and I overheard their conversation, Mr. W****** told Angelo the linear was not cooling properly and he observed several disconnected wires and bad solder connections.  
  After the phone conversation ended, Mr. W****** stated he would take the linear with him and add a cooling fan in the power supply section of the liner to stop it from overheating.  Mr. W****** said he planned to solder the bad sold connections.
  
  As for the burned-out antenna, I am no expert and thought my antenna was causing the problem subsequently, my antenna was checked in July 2024 by a local CB Shop that repaired the Galaxy Raio DX2547 CB radio that CUZ Radi sold me and the CB Shop did not find any problems with my antenna.  I ended up paying for the linear to be repaired because I originally thought the linear did not work due to my antenna.
  
  Best regards,
  ******* ******
  Disabled Vietnam Veteran 
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 08/05/2024

  This has been going on for over a year. We can not seem to come to an agreement with Mr. ******. The back and forth getting others involved is too much. The text Mr. ****** is referring with ****** is about a conversation we had with ****** about Giving Mr ****** his money for the amp when it sold. He was under the impression this is what took place. We had no other conversations with ****** about the situation until I called him to let him know it was not solved. And unfortunately he was being brought into this. I am no longer willing to put our friend and customers in the middle of this. This is not the first time Mr. ****** has requested his money back form a shop. I always try to believe my customers and do what is right. I cannot make Mr. ****** Happy with the amp and it is no longer a choice to return it to him. Even though it is against our policy I am offering to refund Mr. ******s original money he paid for the amp. Requesting to put this to an end.  I am not refunding the money that was charged for the repairs and shipping that was a result of his use and equipment. I have money tied into the repairs and shipping as well because of the times we worked on it for him, Even though the amp work properly as it should at our shop before it left. I hope he will take my offer so we can both move on. Thank you