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Business Profile

Security Systems

Palmetto Security Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Systems.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/30/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We cancelled our security monitor service with this company on October 3, 2022. We were paying month to month with no contract. When I called to cancel the person, I spoke with told me the service would be cancelled, however I would have to pay for the month of October because it was the 3rd, I paid the invoice on October 25 and wrote a note with the invoice that said, "final payment this account was closed on Oct 3" and also wrote on the check final payment, I have copies of both. In addition, I have emails from the company dated October 3, where they acknowledge the cancellation of our account. Last week I received another bill for the month of November, I called yesterday and was told because I did not cancel in writing the account is still active and I owe for the month of November and if I did not pay it, they would take me to collection. I explained I was never told they needed something in writing and the system has been shut down and not working since the beginning of October. The representative would not accept that and hung up on me. I called back and asked to speak with a supervisor or manager, they were all in a meeting and I was told someone would call back, no one ever called back. All we want is for the account to be cancelled. In addition, we don't feel we owe them for the month of November since they acknowledged on Oct 3 in an email that the account would be cancelled. If they needed something in writing, they should have told us before now.

Palmetto Security Systems is NOT a BBB Accredited Business.

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