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Business Profile

Mailing Services

UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12-26-24 we had the UPS store ship 2 packages 2 days shipping to Slidell, LA. When we paid for the shipping we were told that the packages would be delivered in 2 days, on 12-28-24. The packages did not arrive until 12-28-24. When I went to talk to the people at the UPS store, the woman told me that it was not supposed to arrive until Monday 12-28. I showed her the 2 boxes used for shipping that had "Saturday" in bright orange labels on the boxes. She said that the labels were already on the boxes which is not true. There are 2 lies here, one about the 2 days shipping and one about the Saturday labels.

    Business Response

    Date: 01/16/2025

    Owner

    The customer sent his son to ship packages on 12/26/2024 and had a complaint that the package was late when it was delivered on Monday the 30th. The shipping receipt and the PSO screen that the customer signed both had the delivery date of Monday the 30th. I called the customer and discussed this with him and he agreed with me that the delivery date was correct. I have attached the shipping receipt to this as conformation that what the customer was told was correct.

UPS Store is NOT a BBB Accredited Business.

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