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Business Profile

Car Stereos

Rogers Stereo, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Stereos.

Complaints

This profile includes complaints for Rogers Stereo, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Rogers Stereo, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Rogers stereo installed equipment on my truck for hauling our 5th wheel. Had a dash fire in truck. **** determined it was due to install. Owner is not returning calls to us or their own insurance company. We are already out thousands for car rental. Now filing through our own insurance because it has been over 60 days with no word from Roger’s and no help from their insurance company, ******* *****.

      Business Response

      Date: 09/13/2024

      Thank you for your feedback. We want to clarify the situation regarding our communications. Our insurance provider, ******** has documented continuous contact with you throughout the process. According to their records, the most recent correspondence from you was on August 13, and they have not received any further communication since then. In line with advice from both ******* and our legal counsel, we are instructed to channel all communications through our insurance company to ensure proper handling and resolution of the matter. We appreciate your understanding and cooperation in this regard.

    • Initial Complaint

      Date:07/28/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a stereo system for my Slingshot August 2022 after being assured by the salesman that they have experience installing these. I was was assured they do plenty of work on them. When I selected a sound system I specifically told the salesman that I wanted to be able to listen to the radio. He tried to tell me that no one uses the radio and everything it ***** Music and Bluetooth. He also said the system would be cheaper and the one that plays the radio cost more. I let him know that I do not use ***** and wanted the radio option and I would pay more for it. I purchased the higher stereo and it was installed. I made a few trips back and several calls as the radio does not work. He promised he could fix it, so I took my Slingshot back . He said there was an issue with the antenna they installed and it would take some labor time to repair or replace it. They did not fix it . I told him if it doesn't work, he needs to refund me the difference. He asked to give him time to figure it out before he does that. Time passed and I never heard from him. I called him back and still nothing. I reached back out to get an update and was told that salesman no longer works there. I was told I would get a call back and never received a call back, just as before. I feel like Rodger's is not willing to stand by the promises their employee made, nor are they willing to repair their faulty work.

      Business Response

      Date: 08/25/2023

      As always we at Rogers Stereo hate to hear of an unsatisfied customer. After looking into the complaint filed by **** ********** we are asking the customer to come back into Rogers Stereo to see if we can resolve her complaint. Unfortunately the salesman that dealt with Lois is no longer employed by us. We will definitely make every effort to look into this complaint and the validity of it.

       

      I am always happy to have any situation of this sort brought to our attention as we are always striving to do our best.

       

      Thank You

       

      Frank G Rogers

      Customer Answer

      Date: 09/08/2023

      Rogers Stereo has resolved my issue by installing the XM tuner that was needed. 

    Rogers Stereo, Inc. is NOT a BBB Accredited Business.

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