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Business Profile

Auto Services

A R E Auto Repair Experts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When my ABS Brake System warning lights came on Nov. 2022, I took it to the garage I have used in the past, Auto Repair Experts (ARE). They charged me $378 to test the ABS system and it took about 5 minutes. They diagnosed the problem as the hydraulic pump booster needed replacement. They charged me $1,972 for the part. All total for the hydraulic pump booster, was $2744. The pump had to be replaced twice as the ABS warning lights came within 24 hours. After the 2nd pump failed to keep the warning lights off, ARE diagnosed the problem as the ABS actuator, which would cost $2,700 more to fix; the actuator price is $1369 so they were going to charge me $1,331 labor! When I asked if they had misdiagnosed the problem, I was told it was possible but unlikely. Their view was that the pump then the actuator can fail and that's what happened. Had that been the case, it is unlikely that the actuator would have failed the instant a new pump was installed. Going to another auto garage and the Toyota dealership, the amount they would charge to replace the actuator was between $1900 to $2,100. When I went to the Toyota dealership to get prices, the cost of the hydraulic pump was $692 so ARE tripled the price of the part. When I talked with Toyota mechanics, they said the pump and the actuator work in coordination with each other but one does not cause the other to fail. I told ARE they needed to find some middle ground with this but they never contacted me. I would like to be compensated for the huge overcharge on the pump ($1279.50 over Toyota price) as well as the labor ($393.89) and diagnostics ($378.74) because the highest probability is misdiagnosis, given how quickly the ABS warning lights came back on and 2 pumps later. This would be a total of $2,052.13. If we do not find middle ground, I will move on toward small claims court as well as bad reviews on the internet.

    Business Response

    Date: 02/18/2023

      I have not been able to sort out all of the details on this transaction yet, but I can clearly see that
    we failed to solve the problem fully and that the invoice included amounts that I would consider 
    overcharging.  I apologize that the client was not treated better and I certainly do not want 
    ill feelings or bad reviews from any of our clients.  The clients request of a refund in the amount
    requested ($2,052.13) plus an additional $147.87, for a total of $2,200.00 will be refunded on
    Monday February 20,2023.  I will attempt to contact the client Monday morning to find the 
    preferred method of refund (check or credit back to card used).  I apologize again for this and
    hope we can earn back our trust with this client.  Sincerely, Ken K***, founder, Auto Repair Experts

A R E Auto Repair Experts is NOT a BBB Accredited Business.

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