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Business Profile

Identification Card Services

IdentoGO

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/25/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company billed my account twice on 09/06/2023 for my TSA pre-check. Company is aware, reports it was a nationwide problem. Agreed refund is due however every time I call they keep telling me the finance department has to take care of it. I have called three times and I still have not been reimbursed the $78.00. Each time a representative tells me a different story. The company is fully aware they took money twice and owes the refund however we are now two months out and no end in sight they money will be reimbursed. I called 9/13/23 representative advised ****** would be received by the following Friday. Called back 9/22/23 when no refund was received. Told refund would be issued. Called back again 10/10/23 was given ticket number T23VGGh and advised refund would be sent. Today 10/25/23 no refund received and representative indicates the finance **** still need to figure it out and refused to allow me to speak with a manager. I feel no refund is being sent and they are keeping the money.

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