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Business Profile

Laboratory Testing

Coastal Pathology Laboratory

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laboratory Testing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/11/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an invoice in June and noticed the prompt pay discount offered if I called. I first tried calling on June 24th and the systems were down. I was told to call back another day. I called back on June 27th and was told I could not get the prompt pay discount. I pushed back, as it was offered on my invoice. I was then told I would receive the discount, but I would have to wait to pay until I received 2nd invoice by mail. I received a 2nd invoice by mail in August. I called on August 22nd and reached a rep named ***, who confirmed my number in case things got disconnected. The call dropped and I never received a call back. I then tried to contact someone via the website, but was unable to log in with the credentials listed on my invoice. I then emailed ***** *******. ******* ********* reached out and updated my invoice with the discount and took my number for someone to call me for my payment info. I want to stress that the rep I spoke with was very nice, but she had to have me enter my credit card three or four times and the transaction would not go through. She told me to contact my card company. I called them and they said they could see no declined transactions and confirmed that it is not an issue with my card. I sent all of the information above to ***** ******* at Coastal Path and to ******* ********* with their billing service. I received a snitty message back from *******, saying that he "couldn't control the weather" and offering to try to take my payment info for at that point was something like an 8th time. I requested a waiver for the remaining balance and did not receive a response from either ***** or ****. ***** emailed me in error on September 7th. I let her know she had the wrong email address and informed her that I had not received a response from **** regarding my waiver request. She responded, thanking me for informing her of the error. I reiterated my request for assistance. As of today, I have received no response from anyone.

    Business Response

    Date: 11/15/2022

    Business Response /* (1000, 5, 2022/10/14) */ Although we were unable to collect credit card payment from Ms. ****** over the telephone, I have instructed Mr. ********* to delete Ms. ****** claim so she now has a zero balance.

Coastal Pathology Laboratory is NOT a BBB Accredited Business.

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