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Business Profile

Deck Builder

Decksunlimited

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Deck Builder.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This contractor installed a new deck in 2022 before I purchased the house. During my inspection, a safety hazard was noted and repairs were recommended. At least 2 of the deck planks were not secured appropriately and the edges were protruding up, creating a danger of tripping during normal use. The seller's agent provided me with the deck Contract which included a 10 year warranty on defects. I contacted ***** (who I understand to be the owner of the "decksunlimited" company) via text and he agreed to fix the defect/hazard. I then contacted him NUMEROUS times over the next month, attempting to schedule the repair and explaining my timeframe (as I still live out of state), giving him MORE than ample time to arrange the repairs but he NEVER responded to me again. I finally felt I had no other option but to arrange for someone else to make the repairs and I made arrangements with a handyman recommended by my real estate agent to make the repairs. He had to purchase a parts kit ($40) and charged $200 for the work which required him to remove numerous planks, saw them down, replace them, and secure them to the base. He informed me that the deck planks had clearly been installed incorrectly in that area and it appeared the contractor had "run out of materials" and had therefore finished that area without even bothering to secure the planks to the deck frame. He also stated that his repairs couldn't completely fix the problem because that would require the-doing that area of the deck but that at least the planks would now fit in a way that would not force the edges to stick up/higher than the rest of the planks (see uploaded pictures, contract, and text message exchange for more detail). I wish to be reimbursed for my out of pocket costs to have the warranteed repairs completed.

  • Initial Complaint

    Date:03/13/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business promised to build a deck extension before 09/30/2022 Sequence of events: 1. I sent the HOA approval for the deck extension on 5/15/2022 2. Initial agreement signed on - 5/18/2022. Paid $3522.75 as initial payment 3. I have been in touch through text, got a response on Sep 28 saying my work will be started next 4. On Oct 4, the business asked for resending the HOA approval again. I sent on the same day. 5. No response after that. I have been sending text asking for update periodically. No response till now.

    Customer Answer

    Date: 03/27/2023

    We were able to connect with the business contact this week and he agreed to refund and sent us the refund check yesterday. 

    My wife called through Angies customer care as a new customer and he connected.

    I appreciate your service and reaching out to him as well. 

    Thank you.
    *******

Decksunlimited is NOT a BBB Accredited Business.

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