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Business Profile

Hair Products

John and Young Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/23/2022 Hair town I made a purchase of a you part clip in wig. I purchased the wig , the wig did not fit. I could not return it the day of Thanksgiving, because the store was closed. I attempted to make return Friday I go to the wig department I was told I could not make return first they told me because it was on the bottom of, my receipt, second was because the clip then he finally told me it was because I cannot return wig. I was given three excuses for them not to accept my return. I have my receipt it does not say anything about me not being able to return it.I was not given a store credit I was not compensated any type of way and the manager was rude At the register when I made the purchase, the cashier nor the employees in the wind department told me that the the hair was nonrefundable that should be told to a person when theyre making an exchange the manager said to me how would I get each of my staff to inform the customers they cannot make a return upon purchase for a wig . The manager said they were two signs in the front. There is one sign in the front, and it does not specify a U part wig cannot be returned.

John and Young Company is NOT a BBB Accredited Business.

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