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Business Profile

New Carpets

Derr Flooring Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Carpets.

Complaints

This profile includes complaints for Derr Flooring Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Derr Flooring Company has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Derr Flooring Company

      525 Davisville Rd P O Box 912 Willow Grove, PA 19090-1525

    • Derr Flooring Company

      1111 Mid Valley Dr Olyphant, PA 18447-2606

    • Derr Flooring Company

      49 Executive Ave Edison, NJ 08817-6007

    • Derr Flooring Company

      13850 Park Center Rd Herndon, VA 20171-3217

    • Derr Flooring Company

      112 Quigley Blvd New Castle, DE 19720-4104

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/28/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had new floors installed in 2016. The floors started peeling in 2018 but I was going through medical issues (brain surgery) and was unable to deal with it. I finally contacted the installer in 2022 and they reached out to the manufacturer who replaced the peeling boards. It hasn’t even been a full year and the same boards are peeling again. We are a shoe free house and there is no reason why this floor should be peeling again. I reached out again to the manufacturer and they said the biards were replaced in good faith but won’t do anything for me now. I would either like the boards replaced again or the entire floor replaced as I believe the floor is defective. The company is claiming it’s a humidity issue but if that’s the case someone should have mentioned that when the floors were purchased.

    Derr Flooring Company is NOT a BBB Accredited Business.

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