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Business Profile

Dumpster Services

Roll Off Dumpster Direct

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dumpster Services.

Reviews

This profile includes reviews for Roll Off Dumpster Direct's headquarters and its corporate-owned locations. To view all corporate locations, see

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Roll Off Dumpster Direct has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Abiola A

      Date: 08/08/2023

      I called to ask about the dumpster and price. I was given the $540 price without explaining the different sizes available. The dumpster was scheduled for Friday, July 7th but it was delivered on July 8th in the evening. I called the number on the truck for removal on July 28th. They never picked up by the time I got home at night. So I called on Monday morning to find out why it was still in my driveway. The lady on the other line told me that I never called and was very rude implicating that I was lying. she said no matter my complaint they have to charge extra. I explained that the dumpster was not even half full. Eventually, she discovered that I called the number on the truck. then she said even though I called the wrong number you still have to pray extra, and she doesn't care if I called the wrong number. There was no explanation that a specific number had to be called. Then requested that I should allow them to leave it in my driveway till Thursday, August 3rd. I protested and said if I could hold it then they cannot charge me extra. They picked it up on Tuesday, August 1, and sent me a bill for a 1-week extension. I reached out again to find out why. They said they do not prorate but charge per week. I asked why it was not explained to me so I can make a decision knowing I have to pay for an extra week. I also let them know that it was not delivered on the promised day. They told me if I had opened my eyes and read the contract well I would not be having any problems. This is an absolute abuse of customer because they said If I don't pay the extra week they will start adding interest plus report to the credit bureau. All attempts to talk to a supervisor failed and I receive annoying email daily

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