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Business Profile

Auto Services

The Auto Tag Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/12/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 21, 2023 I provided The Auto Tag Store with the forms, check made payable to the state of Pennsylvania (issued by the creditor) and payment in the amount of $167.89 for the vehicle title transfer from a lease purchase (******) for ******* ** ******** (Sister- I am the acting Power of Attorney). I was informed the process should take 6 to 8 weeks. To date we have not received the Title or an explanation as to the delay in the process. I have called The Auto Tag Store multiple times and gave them my contact information as they stated they would call right back with the information. It is going on 5 months with no title and 3 weeks with no return phone calls. PennDOT customer service is virtually non existent, multiple calls made and representatives not available to assist or busy assisting others.

    Customer Answer

    Date: 09/21/2023

    I have made contact with the auto tag store and have worked to resolve my complaint to my satisfaction.

    It turns out that one of the employees who no longer is employed by the auto tag store appeared to be the problem. The auto tag store is in good standing with myself at this point.

The Auto Tag Store is NOT a BBB Accredited Business.

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