We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Monuments

Thomas M. Clickett Memorials, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Monuments.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/26/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visit my mother’s grave every week since she passed on Feb 18 of this year. When I visited on September 24, 2022, a new engraving had been put on the base. Since it was not included in the services we signed for the funeral home, I did not know where it came from or who authorized it or paid for it. I was eventually referred to Clicketts Memorials in Union City. I spoke with Thomas C*******, the owner, on Sept 29, 2022. He informed me that my sister authorized the work and requested the second engraving and verbally assured him she had permission to make the decision and also had the permission of my stepfather. Mr C******* stated she wrote down what she decided as an after thought. After I spoke to Mr C*******, he immediately called my sister because they are friends and he is on the Chamber of Commerce Board of which she is the administrator. He had no needed signature from the surviving family members and did not have any contact with any of us, including my mother’s surviving husband. He said ********* *******, my sister, assured him it was all in place and agreed upon, so he completed the work. I have a POA. Mr C******* has no ethics, morals, or legal common sense to not verify this information, and is unprofessional in tattling over the phone because they are friends, and because I work for legal services. He is afraid now and worried for his business.

    Business Response

    Date: 10/17/2022

    1. ***** ******* (POA) for ******* ******** ordered lettering on his behalf for his late wifes memorial. 

    The work was completed & Mr. ******** paid the bill! 

    Enclosed is a copy of the check!

     

    Thanks

    Customer Answer

    Date: 10/20/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
     
    Regards,

    ***** *****

  • Initial Complaint

    Date:07/08/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for 2 headstones in cash and I haven't seen what I paid for and can't get the business to call me back.

    Business Response

    Date: 08/08/2022

    This complaint was answered via fax sometime ago and this transaction is complete and fullfilled! 

Thomas M. Clickett Memorials, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.