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Business Profile

Packaging Design and Development

S. Walter Packaging Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Packaging Design and Development.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered paper bags from this company. They sent the wrong item. I returned the incorrect item. I reordered the correct item. They sent the same wrong item again. I returned the incorrect item, again. They then sent the correct item, but wrong color. I had to keep the incorrect color, but correct item due to timing, I needed the item for an important event. Each time I reordered, my account was charged. I was refunded some of the amounts I was charged, but not all of it. I am still owed $66.82. It has been over a month & they keep saying they will refund this amount, but it has not shown up in my account. In addition, they never offered me a discount, free shipping or any other compensation for all of the hassles of returning the incorrect orders!

    Customer Answer

    Date: 11/29/2022

    Regarding complaint #********
    A refund was finally issued.
    A refund for the amount of $13.52 was received 11/19/22
    And the amount of $53.30 was received 11/10/22
    Although the matter was resolved with the issued refund, the manner in which the refunds were issued was unprofessional as well as the shipping of the items.
    Thank you for your help with this matter.

S. Walter Packaging Company is NOT a BBB Accredited Business.

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