Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was tinted here the last week of July for $450. Due to water behind the tint I waited a few days to assure the bubbles were out. I texted the individual regarding several problems being ripped tint, stuck over my inspection sticker, a rock between the tint and window, and tint that didnt even cover the entire back window on one side and excess tint hanging off the other side. After a few texts he responded. He apologized saying he can try to get it done by his guy that weekend. Then an additional text saying it will get fixed along with arrogance about how I dont care about him being sick and his daughter missing daycare. I reached out then multiple times requesting it fixed. All were ignored before I requested a refund. I have received no reply. My first vehicle after tinted there smelled terribly of marijuana drowned out by the scent of cherry spray all over everything. My second vehicle I had to request they not smoke weed in my car. Upon research his practices like this are common. I do intend to reach out to the city of ******** both permits division and police as his business license should be questioned due to the obvious usage of narcotics at the business including with a minor child appearing to be under age 10 there.

  Business Response

  Date: 09/19/2022

  This customer is mad about his inspection stickers and wanted me to redo an entire windshield and fix what he messed up on the other windows for it. The vehicle won’t pass inspection at all with tinting the entire front glass. And he knew that from the start. So a cut out around the stickers or not the film would have to be fully removed in order for any shop to legally Inspect it. Every year then on. I recommended he not do it but he insisted. There was no rip in the film when he left. We also told him don’t wipe it down and no front air. That is more his worries I believe and wants me to pay for something he was aware of. He did not request a cut out and accepted the over lay. He went over the car closely and so did we with the customer. He accepted the job. What he is expressing we did not see when we did the walk through together in broad daylight. The window film moving like he expressed only happens from customers moving the windows before they are allowed to. Which he also did while he was backing out of the driveway to say something to my employee. You came got a car tinted with us it smelled like marijuana and then you bring us another 450$ to spend with us? You must really like our work that now is so horrible. That makes no sense and sound like now he wants to belittle the Integrity of the shop. Because his car didn’t smell like that. That doesn’t go on here. As you can see he is willing to even accuse us of endangering the welfare of a minor. Kids aren’t even allowed in the garage no one brings kids to work with them here. And customers are not allowed in.
  He told us how good of a job we did on his first came when he came back. And said the same when we finished this one. We got him in while over booked and charged him less for coming back. We aim to make our customers happy. But we also have to set boundaries on what is acceptable and what’s not. Our inspection of the job didn’t show any of what he is saying. And it’s easy to move film if you put the windows down. Even once. I’ve been here for a lil over 4 years and the majority of my customers if not them all loves my shop and the workers.

  Business Response

  Date: 09/21/2022

  Good morning. I would like to notify you that I’ve decided to just honor it and reimburse the customer. We only want them to be happy and no matter if I felt I was right, the only way to truly be right is to make the customer happy. I contacted the customer apologized and let them know to send over information to be addressed on cashier check for full refund. We only want to be represented in one matter and that is a honorable one.

  Customer Answer

  Date: 09/25/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I spoke to the business owner after he reached out on September 20th. Owner stated he would refund $450 on September 30th via ********. I am required to respond here before that date. I will accept the remedy when the refund is received. As of this time the refund was not sent. 
  
  Regards,
  
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