Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction took place on 8/3 for a full car tint (4 windows and the back windshield) This cost was $275. When i got the car back there were bubbles in the tint. I took the car back a week later for 3 of the windows to get redone which they did. After a day there were more bubbles/ defects in the windows. I called this guy for a week with no answer. I used a different phone and he finally answered where he began to yell at me and blame me for the window defects. He refused to re do the window, offered to rip the tint off and give me a refund and I was fine with that but then he decided to retract that statement and said he had another call and hung up. I tried to call back and he will not answer.

  Business Response

  Date: 09/19/2022

  Good afternoon Platinum Tints here responding to the complaint. The customer came to get his car tinted. He said it was to his liking left and then called me to express some concerns. So we got the vehicle in and did some of the windows over for him that he was concerned about. With a busy and booked in advance schedule. When he came to pick up the car we went over every window closely. I expressed to him that if he wasnt happy at this point it would probably be better if I just take it off and he said no. He was happy and appreciated me getting him back in. Expressed not many shops would even tint the car for him. Also laughed and said I dont mean to be so picky you did a good job and I know youll probably never tint another car like this. The warranty policy is on the film. If the film breaks changes color things of that nature you can bring it back and we fix that for free. He was offered ceramic film which is my best quality and he declined and wanted a cheaper price. The customer called me and was very rude and demanding and told lies. He first said that its the windows that I fixed and then said its the windows I didnt fix. So I felt he just wanted come back about work he accepted twice at this point. I didnt reply to him because of how rude and disrespectful he was being. Told him if hed like to make a complaint we can let you all decide the best outcome.

  Business Response

  Date: 09/21/2022

  Good morning. I would like to notify you that I’ve decided to just honor it and reimburse the customer. We only want them to be happy and no matter if I felt I was right, the only way to truly be right is to make the customer happy. I contacted the customer apologized and let them know to send over information to be addressed on cashier check for full refund. We only want to be represented in one matter and that is a honorable one.

  Customer Answer

  Date: 09/21/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************