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Business Profile

Towing Company

Milewski Towing and Recovery

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Towed my truck for 12 miles, without my concern. And now this company is charging me a fee of $1,000.

    Business Response

    Date: 08/30/2023

    *** *******'s ******** Truck tractor was towed from the **** Travel Plaza at **** ** **** **** Lake Ariel, PA. The vehicle was declared abandoned and was requested to be removed from the scene per the property manager. The local police were also notified. A heavy duty tow truck was used to remove the ******** Truck, it was towed to our shop at 2300 Washburn St, Scranton PA (16 miles). Per the complaint, *** ******* claimed his truck was towed 12 miles and he was charged $1,000.00 as that is not the case. We charge by the hour not mileage, the total time for this tow was 2.5 hours, SEE ATTACHED RATE. We also stored the vehicle from August 15th thru 19th and did not charge him which should have totaled $625.00. The total the Mr Peralta would have owed should have been Towing: $1,350.00 Storage: $625.00 for a total of $1.975.00. As we only charged him the amount of $850.00 SEE ATTACHED INVOICE and allowed him to work on his truck for 3 days in our lot. The day I received the complain letter from BBB I reached out to ** ******* and asked what was going on and why he didn't put accurate info in the complaint and he stated that he was just upset that his truck was towed and would email the BBB to let them know that he wasn't upset anymore. 
    Thank You 

Milewski Towing and Recovery is NOT a BBB Accredited Business.

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