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Business Profile

Garbage Removal

Peterson's Waste Managment Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/23/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contracted Peterson's to collect trash weekly. They rarely pick up my trash. One time I went for a month without a pickup and no forewarning or alternate pickup dates. They rarely respond to my messages. I now have 2 weeks of trash sitting at the curb. I have cancelled my service and want them to pick up their cans and trash and give me a total refund for this quarter of $40.54.

  • Initial Complaint

    Date:06/20/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We’ve been customers of Peterson’s waste service since before the Covid pandemic and were hopeful that their neglect to customers was as a result of pandemic issues, but it’s been very clear this company has completely gone sour. They have collected our trash less than ten times for this year (2022) when we pay for weekly pick ups. No notice that they are not coming, and no refunds for the missed pick ups. Week after week our trash cans sit at the street remaining full because Petersons refuses to come pick up and WILL NOT answer their call line, WILL NOT allow anyone to leave messages, and does not respond to emails or messages sent through to their ******** account. I’ve never dealt with such a terrible company before in my life and I’m appalled at their lack of any customer service. They can’t even perform the service I PAY FOR. This company should be shut down and prohibited from taking money from anyone else. There are a multitude of complaints against this company in the neighborhood as we aren’t the only ones receiving this “service” or lack there of.

  • Initial Complaint

    Date:06/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Missed pick ups. No credit for missed pick ups. They don't answer their phone. They do not communicate with customers. I would like for our account to be credited for apprx 5 to 7 pick ups, and for them to finish picking up our trash fir June.

  • Initial Complaint

    Date:06/03/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 12/6/21 Amount: $88.00 Business commitment: To remove my trash and recyclables every week.Nature of dispute: I paid $88 for the first quarter of service. More missed pickups than pickups for the entire 3 months. The last month of the quarter was horrendous. There was about 3 straight weeks of missed pickups. That led to me not renewing the service for the next quarter. Since those missed pickups, my cans have literally been on the street for about 2 months now. I've contacted the company multiple times through different avenues...email, phone, ******** messenger and have yet to receive a response back as to when they are coming to get their cans. I've reached out to my township, and they said that they do not have any authority over haulers.Has the business tried to resolve the problem?: No. Multiple times I have tried contacting them and I have yet to receive a response back.Account #: ******

    Customer Answer

    Date: 06/29/2022

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Peterson's Waste Services regarding complaint ID ********.

    Regards,

    *************************

Peterson's Waste Managment Services is NOT a BBB Accredited Business.

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