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Business Profile

Plumber

Mr Rooter of Pittsburgh

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Mr Rooter of Pittsburgh's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mr Rooter of Pittsburgh has 3 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/06/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My neighbor called MR ROOTER in Cranberry Twp, PA they came about 3 or 4 guys dug a hole in my property and cut 2 lines that were underground for my internet and phone and the other line was for my light post, the light kicked off when they cut the line. They could not complete the job so Cranberry Twp Municipality came to complete the job but did not tell them that they cut the lines so when Cranberry Twp completed the work my lines were still cut. I got the lines fixed and would like to get reimbursed for the damages that they cause me. I mailed the office the invoice and pictures, and a Don B*** a manager at Mr Rooter called me on July 1st and told me that he would have to talk with his manager and call me back I heard nothing. I called him on July 12th and left a voicemail message about the outcome and still did not hear anything. I mailed the something to their corporate headquarter to see if they can help me get my money for damages that they caused me. I am on Social Security Disability and the money I used to pay for the damages was supposed to be for my bills and now I am behind on them. Can you please help me

      Business Response

      Date: 08/17/2022

      After further investigation we (Mr. Rooter) found that we did hit the underground lines.  I was originally told that we did not hit the line.  That response was from a manager at Mr. Rooter.  He was mistaken and didn't have all the info needed to answer.  I (Don B***) called Jeanne this morning and apologized for the misunderstanding.  I'm going to hand deliver a check in the amount of $630 today to Jeanne.  We apologize for the misunderstanding.

      Customer Answer

      Date: 08/17/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,
      ****** *********

    Mr Rooter of Pittsburgh is NOT a BBB Accredited Business.

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