Complaints

This profile includes complaints for LightWork LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LightWork LLC

  Pittsburgh, PA 15218-1638

  
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  LightWork LLC

  PO Box 8411 Pittsburgh, PA 15218-0411

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 21, 2025 I hired this company to complete an electrical inspection, file for necessary permits, schedule City inspection and install GFI plugs and a motion light. I have been getting the run around and excuses from the owner. I contacted him on March 7th and he indicated that the city had the property listed as commercial and that he had to prove that this was a residential property On March 10th, I reached out to the ****************, ***** of Permits and Inspections and spoke to the area assigned inspector to get an official update. The inspector indicated that the permit paperwork was not drawn until February 27th. He told me that the paperwork was rejected because it was missing information. I contacted the business as stated above on March 7th and he told me otherwise, as stated above. The inspector indicated that there was simple information that was missing. Furthermore, after my call to the business, the inspector indicated that the paperwork was resubmitted that same day. On March 8th I sent a text message checking to see when we should expect the inspection and how important that I needed power and the business responded that he hadn't heard back from the city; that he had no messages from them and that he would call Monday morning (March 10th). He never called. I called and spoke with the business on March 10th to find out what was going on and how important it was to move forward and I also indicated that it does not take a whole month just to file a few forms for the inspector to complete his inspection. On Friday, March 14th I spoke with the inspector to check the status and he indicated that the business needed to do one more step. I proceeded to send the business a text message with the information from the inspector and the business has not responded. On March 17th I spoke with the inspector again and he indicated that the business insurance/ license had expired. This business ran off with my money and have not rendered services.

  Business Response

  Date: 03/17/2025

  ******** seem to be disgruntled and I'm patient  the permit number has been authorized and is in the finalization steps of the process from the city of ********** with the permit number 2025-01409. He's also stated that there where complications that needed to be addressed and were, the same day. Any time discrepancy that's taken place is due to waiting our time to be addressed, He seem to under the impression that the city of Pittsburgh Licensing & ***************** moves on his time or something. Attached are a copy of his invoice and stipulations and the deposit he made. Along side a text.  His disputed amount is in consistent to his deposit and or grand total.