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Business Profile

Credit Services

specialscores.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was trying to see what info rental companies have on me (besides credit report), and specialscores.com came up in a ****** search promising to check databases for information on apartment **************. I paid $30 dollars, and despite receiving a confirmation email, the promised report never arrived. I later noticed that the contact/phone info on the site isnt even real. I expect a full refund as resolution. It will need to be to a different checking account, as I have switched banks. This is fraud/scam unless resolved.

  • Initial Complaint

    Date:12/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was guided to this website through ****** search in order to obtain a tenant screening consumer report. The website processed a payment for the report but now I cannot log into my account and have not received the report. I have tried several times to reset my account password, I have tried to contact the business by email and phone, but both forms of contact listed on the website a fraudulent/ fake.

  • Initial Complaint

    Date:02/17/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied to rent an apartment in Parkchester, Bronx and was turned down for rental by a company they use to do background checks called Corelogic SafeRent Inc. and when I requested a copy of the report via their website they referred me to SpecialScores.com.On January 23, 2023 at SpecialScores.com, I gave them all my financial information that they requested and paid a $15.00 for a special report. As of yet I have not received any response although I tried their phone number and email which they don’t work. I’m concerned that since they have all my personal and financial information this company might be fraudulent. They send me lots of emails but they can’t be contacted.

    Business Response

    Date: 02/28/2023

    All customer communications are private and confidential. No personal information has been stored or retained and a full refund has been provided to the customer.

    Customer Answer

    Date: 03/02/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *** ******

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