Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a car stereo installed by them and when I got home I realized basic safety features like a fuse were overlooked. I took it back the next day, they fixed all the issues that I knew of. I later found out in a bad rain storm that they never sealed my doors back up so there is water on the floor of my car. *** also found poorly spliced lock mechanism wires that had nothing to do with the stereo that they were unable to put back together. When I called and told them about it they wanted to fight with me about it instead of coming up with a solution. Immediately the lady on the phone said "I have a *** with a full system put in by High end and I don't have any problems." I also have a voice recording or them saying they have a 25 year warranty then later denied.

  

  Business Response

  Date: 09/22/2022

  Hello,

  **************** brought his 2017 *** ** back on July 8th 2020. To have a six channel amp installed that he provided. On ***s there factory amp is in the rear of vehicle where amp is bypassed and all connections done in trunk area.

  **************** called us over 2 years later complaining of not clean install at amplifier and a water leakage issue. Even though we have a 1 year warranty (which is at bottom of invoice with his signature). We told **************** to bring down vehicle so we can verify his problem he says is happening. He then told us he already paid *** to repair with out even allowing us to look over. to verify his complaint. Upon looking at the invoice he sent us from *** and9one he attached to this complaint)

  It says front sunroof drains partially blocked. Where water came in. Also the description on *** invoice of problem that **************** told dealer was: "water was coming from A pillar (which is next to windshield).

  IF something was done wrong by our company that would cause any type pf leakage issues. It wouldn't take over 2 years for it to surface.

  Even though **************** is out of warranty I spoke to **************** directly and offered him a full refund for work that was done over 2 years ago or $406.09. **************** agreed and just had to stop in store with credit card to get refund for invoice #***** in the amount of $406.09. The 25 years **************** is referring to is an employee referring to how long we have been in business. Which **************** provided us the audio recording from our ********* page so we could verify and told this to *****************

  Unfortunately the employee who did the work on **. ********************* is no longer with the company for some time. We can only go by his invoice.

  The people who do still work here that **************** spoke to and felt wasn't dealt with properly were reprimanded.

  If **************** would of brought the vehicle with problems he had to our garage manager directly to verify what ever his issues were. We would taken care of wiring that wasn't up to his or our standard. 

  The offer to refund ******************** charge that was done more then 2 years ago still stands. Invoice Number ***** for $406.09  **************** is welcome to go to either location to get refund as agreed.

  If **************** also wanted to get work done in the future (at either of our stores) or needs to buy product would be willing to give a substantial discount to further take care of *****************

  We are a family business and take pride in our work and customer service. 

  Customer Answer

  Date: 10/04/2022

  I have them a deadline I wanted this resolved by and they didn't resolve the issue. Shortly after I put the complaint in I was contacted with a solution to the problem. Still doesn't cover anywhere near the full amount of damages but its better than nothing. 

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  Thank You,
  ****** ****** ********