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Business Profile

Tree Services

Beyond The Leaf Tree and Shrub Experts LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/18/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the 21st of April, Beyond the Leaf came to my house to provide lawn and tree services. The work was shoddy at best and on Monday, 4/24/23, I contacted our sales rep via email. With no response back, I called the sales rep on 4/26. We talked on the phone and after some discussion Beyond the Leaf agreed to come out that week and fix the things they didn't do. No one showed up that week or the week after. I called the company on Friday, 5/5/23 and left a voicemail. There was no response. I tried calling the sales rep on Monday, 5/8, again there was no response. My wife called the company number on 5/8 and spoke with a man named ***. He insinuated we were liars, that all the work was completed and then promptly hung up on my wife. From there I have sent 2 more emails and tried calling 3 more times. At this point the company has still not called or written back. Furthermore, we got work done by this company back in the summer of 2022 to remove bamboo from our yards. Per Beyond the Leaf's Warranty with us, they are supposed to come out and examine any new bamboo shoots that are too hard to remove with a shovel and simple pull. On 4/26/23, when speaking with our sales rep, I told him that more bamboo was growing and that Beyond the Leaf needed to come out per the warranty we have with them. At this point no one has come out and they are in breach of the warranty. We paid the company over 3700 dollars and once they had our money they went cold on us and refuse to have any contact with us. I want two things from them, to finish the work/fix the wrong tings they did and, two, come out per the warranty and go over our options with the bamboo.

Beyond The Leaf Tree and Shrub Experts LLC is NOT a BBB Accredited Business.

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