Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order at Jimmy Johns for $66.71 upon picking up the order was told they did not have the order in the system. When asked what was ordered we were told that they did not have the ingredients for what we ordered. As we were being argued with by the employee 2 people walked in to complain one due to an allergy issue their orders were incorrect. We decided to cancel our order based on not having what we originally ordered and did not trust our new order would have been correct since i I too have food allergies and it looked very unsanitary touching money with gloves on then using same gloves to make sandwich. The manager said she could not void the order and refused to do so. I called the corporate customer service 7 times no one was available to take my call and I was forced to leave a message. I called the store once more about getting my refund and the manager was extremely rude and hung up on me. All I want is my money back and am apology for such unprofessional service. The manager used an excuse about training, I explained I'm a trainer for a fortune 500 company and train multiple people at one time. If that manager is training a new employee I feel bad because she is not being trained correctly. The manager needs trained on how to be more professional to customers. After all without us they would not have a business.

  Business Response

  Date: 02/24/2025

  We are in the process of refunded this order and we will also send $50.00 gift card for free subs. We did have personnel in training at the time and replaced the ** at the store after we heard about this issue. 
  The store is under new management, and these items are being corrected. 
  I can be reached at the following email address ********************** with any concerns that anyone should have. 

• Initial Complaint

  Date:07/20/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a gift card in December 2021 for $25. When the gift card was attempted to be used, in June of 2022, my father was told that there were no funds on the card. I took the card to the store, provided the gift card and the receipt and handed to employee. Employee scanned the card and told me that the scanner was not working and tried another scanner. He then told me that it looked like something was on the card. In the same breath told me that it wasn't activated. The next comment was that if there were funds on the card and it was used, it would say 0.00 balance and it wasn't showing that. He then handed me the card and said there was nothing that he can do. I then contacted Jimmy John's HQ by phone twice and left messages both times. I received no call. I then sent an email to HQ and was sent a return email stating that the store would be contacting me. That was July 5, 2022. I have yet to hear anything from anyone.

  Business Response

  Date: 08/03/2022

  Good Morning Ms. *****,
  
  My name is Karen and I am one of the owners at the Jimmy John’s in Monaca and recently became aware of your issue with a gift card that you purchased. I did some investigating and found that there is a balance of $25.00 on the card that you sent.  I am sending you a pdf with the info.  My guess is that there was a problem with the reader and the amount was not picked up by the reader. Sometimes that happens if the card is de-magnatized somehow (like when your entry card doesn’t work at a hotel and you have to get another room key).  I am really sorry for the inconvenience.
  
  Please take the card and this email to the store and tell the manager working that Karen said to give you the $25 worth of food that you order.
  Kind Regards,
  Karen