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Business Profile

Deck Builder

All Decked Out

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Deck Builder.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted with this business in March of 2023 to have our deck power washed and painted. The contract stated that the job would be completed between May 15 and June 15. When I did not hear from Art by June 15, I tried without success to contact him by email, text and phone. He never responded to any communication until I had the credit card reverse the downpayment of $1000. The minute he lost the $1000, he contacted me and said that he would be there on July 10 to power wash the deck. His son did show up that day and power washed the deck. *** asked that I give his son a check for the down payment that I reversed once he was done. In my stupidity, I did give him the check. July 10th was the last I saw or heard from anyone. I have repeatedly tried contacting him without success. Yesterday, my husband appealed to his integrity, but apparently he has none as we have not heard from him. I would not ever do business with this company again. I'm not sure how he even has a contractor's license. This has been an extremely frustrating experience. We have not had the use of our deck since July 10 as we had to move all of our furniture in to the driveway.

  • Initial Complaint

    Date:02/05/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I signed a contract with *** in March 2022. He told us we needed to put our initial deposit down to be put “put on the schedule” and verbally gave us a completion date of last week or June, first week of July 2022. Months passed without hearing from him. Once our dates for work were upon us I decided to reach out and at first he didn’t respond. The week he was supposed to be working on the deck he texts back that he is on vacation. Over the course of the next few months we only hear responses such as “I’ll give you the schedule after this weekend”. Again in September he we get a response that he is on another vacation. Finally in October/November, he eventually replies and he says he will start demo on our deck stating he will be starting the job in a few weeks. They come out to start demo and he knocks on the door stating he is done demo. We look outside and over 50% of the deck is still standing. He says the job will cost more and he needs another deposit and a new contract. He came back out for the demo of the deck portion of the project in November 2022 (still have part of the demo left). My wife and I have suffered through this and we just wanted this nightmare to end so with the new found communication he was providing and the demo being worked on, we agreed to his new contract with him after he stated that he will have materials delivered in the next two weeks. He reached out the week before Christmas 2022 and said the materials will be delivered either this week or next. Weeks went by and nothing. It is now February 2023 and nothing has been done. He doesn’t respond to us. We have paid this man over $8000 and there is no sign of this deck ever getting built.

    Business Response

    Date: 04/14/2023

    A quick follow up as to the status of this project.  I believe all the scheduling issues have been addressed.  Please be advised that the project is very near completion and should be completed within the next day or so.

     

    Customer Answer

    Date: 04/18/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    **** ******

  • Initial Complaint

    Date:11/03/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired All Decked Out LLC in May 2022 to construct a new deck. Paid the deposit same month. Art was very responsive until he received the deposit. Since then there’s been excuse after excuse. He claimed he was out of town twice, had Covid, truck totaled in a accident & that’s when he actually returned our texts & calls. It took a full 4 months to get a permit and that was after I asked for my deposit back. We’ve had the permit since September and nothing. He hasn’t returned our calls or texts since. He’s unresponsive, disorganized, and has zero follow through. I don’t believe we’ll ever get this deck built. This is the worst service and experience I’ve ever had in my entire life.

All Decked Out is NOT a BBB Accredited Business.

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