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Business Profile

Mailing Services

The UPS Store

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have ordered a pair of shoes from the **** website to sell on the **** app for the amount of $330 , I went to the ups store in white oak Pa march 20th 2025 5:23 pm to ship the merchandise but the *** associate mistakenly switched the tracking labels so my packages went to the wrong address

    Business Response

    Date: 05/09/2025

    Good Morning,

    My name is ****** ******* and I am the owner of the UPS Store in White Oak.  I am responding to complaint #********.  

    I have attached Ms. ******* ***** Demand Letter, Tracking number label 1z196v8r909381 as she indicated in her demand letter.  This tracking number label was sent to our email to print on Thurs. March 20, 2025.  I have also attached the tracking number QR Code, 1ZR08H699015304317, that she also referred to in her Demand Letter.  HOWEVER, as you can see by the attachment that this was EMAILED over to ** NOT on March 20, 2025 BUT on March 24, 2025.  With this documentation there is no way possible WE would have mixed the labels up.  All packages that are brought into my store on Thurs. 3/20, would have left with our driver on that day.  Again, all packages that would have been brought in on 3/24/25 would have left that day.  

    Ms. ***** referenced 2 tracking that was sent out on 2 different days, there is no way we would be at fault and responsible for this mix-up.  Could it be possible that Ms. ***** mixed up the labels with what she brought in?  

    Please reach out to me, regarding this if you have any question, ************.  I take pride in running a great business with excellent customer service. I know by the documentation, that we are not in error.  

    I spoke with Ms. ****** and suggested to her to call the actual company that created each label, as these are considered drop off packages only.

    Sincerely,

    ****** ******** Owner

    Customer Answer

    Date: 05/09/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


    If the tracking numbers werent mistakenly misplaced then the packages would have been delivered to the CORRECT ADDRESSES with NO ERROR, also both packages were CLEARLY dropped off SAME DAY because if not it wouldnt have been able to be mixed up. Mistakes happen but its not my fault an associate didnt label the packages correctly, I also shouldnt be responsible for someone elses mistakes. Maybe more training for employees so this doesnt happen to anyone else. 

     

     Regards,

    Secarra *****

The UPS Store is NOT a BBB Accredited Business.

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