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Business Profile

Towing Company

RJ's Towing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/01/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Saturday 9/28 10:30am I drove to work, parking in the *********************************** lot that I use as a **** employee with a parking lease. At ~7pm my car was gone. I called 911 to report it stolen but a man from the adjacent business said it'd probably been towed, walked me to the sign nailed to a tree on the far side of the lot . I called ************, spoke to *** who said he'd towed because the permit wasnt visible (sheet of paper on the dashboard was turned over). Said I couldnt get my car that day but hed call me at 8am. Sunday 9/29 did not receive call so ~10am called *** at number from my caller ID, ************. After exchanging messages we connected ~12p, planned Id call when able to drive over and hed text me the address, said I had to bring $275 in cash; at 1:39pm *******************************. Around 2pm at that address I told *** I would need a receipt for the payment. He said he couldnt give one because the office wasnt open and he couldnt get into the computer. I asked to speak to his boss. He became upset, yelled that his son owned the business and he wouldnt steal from my own son. I repeated I needed a receipt to prove that I paid. He said his son and wife were in *******, wouldnt be flying out until 8pm and wouldnt come to let my car out tonight. If I wanted a receipt I'd have to come back Monday but Id be charged another $25 for storage.Eventually he said that if I gave him my email address hed have the office email me a receipt. At 2:15pm I texted my email address along with the phrase for receipt of $275 to *** on 9/29/2024, gave him the money and left with my car.Monday 9/30 I called ~6pm asking about the receipt, was told his son hadn't been into the office that day due to flying in late but one would be sent Tuesday. ~11am today 10/1 I left message at number from RJ Towing sign with my number and work email address requesting a call and receipt. As of 8:30pm today I have not been contacted, no receipt received.

RJ's Towing is NOT a BBB Accredited Business.

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