Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the dry stock package which was to include ALL dry stock, mixers, and basic bar items. They ran out of cups and mixers by 9pm when we paid for coverage until 10pm. We booked with 150 guests on the list but only had ************************************************************* my day of contact they decided themselves to close the bar at 9:30pm. They also did not bring simple syrup. They arrived late to the venue and were unable to set up the lower bar in time for the cocktail hour. I bought everything to batch my signature drink, a *********, labeled and placed everything at the bar for cocktail hour, and they did NOT batch it. Each drink tasted completely different, and it slowed the service down considerably which was the whole purpose for making a batch to serve. I bought initials to be served with our signature drinks and they were not used with the drinks the entire day, even though I personally told the bartenders about them. I had in our schedule to get photos with our signature drinks before the ceremony before guests were let in. Our drinks were not ready and slowed down the start of cocktail hour, as guest had to wait outside for them to be made. During the reception we requested our signature drinks again at our seat for dinner and they were not there. They broke venue rules by serving shots and liquor on the rocks, our contract specifically stated that was NOT allowed yet they did it anyway throughout the night, potentially causing a fine to myself per my contract with the venue. They were witnessed taking shots while serving guests. They served WARM beer and white claws ALL NIGHT! Since they were late to arrive and did not have adequate time to set up, the cans were never iced properly. Had they called to let us know we could have taken care of it but again communication was terrible from *****. They had a fridge and bags of ice available to them, but they never broke down the bags of ice into coolers or stock fridge throughout the evening.