We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Diagnostic Testing

Genesis Diagnostics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diagnostic Testing.

Reviews

Customer Review Ratings

1

Average of 3 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Erika D

    Date: 07/22/2024

    I just received notice for an unpaid bill from 4 years ago. I have not been able to get thru to the lab to discuss and the statute of limitations in ******* is 4 years. I am sending letter back to attorney and the lab asking when they have directly contacted my daughter for the correct insurance to be billed. I work in the medical billing field and if you have a bill this old, and you failed as a provider to reach out to the patient directly, this would be adjusted.

  • Sarah J

    Date: 07/28/2023

    This company sent a threatening letter claiming to be from the company's lawyer David G********* out of Missouri City, Texas. The letter claims that I have an unpaid bill from 01/18/2021 and is threatening to send me to collections or affect my credit score (which is currently above 830!). The letter clearly states that the company would rather resolve this matter on an amicable basis but will take me to court if unpaid. I received the letter on 7/17/23 and have called them 8 times, different days, at the number listed; which is never answered. I left a voicemail each time indicating my phone number and desire to speak to someone in their office. I've also contacted the law office of David G********* twice and left messages there as well with no call backs to date (today is 7/28/23). Furthermore, I've never received a bill from Genesis Diagnostics as I always pay in office the day of any service. With a credit score in the 800's, I don't make it a habit to not pay my bills, therefore, if I had received a bill, I would have taken care of it. In addition, in the state of Texas, Senate Bill 1264 states that I am no longer required to pay a medical back debt if there has not been a bill or notice sent within 11 months of the date of service. So, I will not be paying any bill to this company, and highly recommend anyone else who receives this type of letter to research the laws of your state before sending money off to a company that can't be bothered to answer the phone! If this company, or their lawyer, take any action against my credit report, I will hire my own attorney to countersuit.

  • Michele S

    Date: 06/22/2022

    Not only did this company run bloodwork from my doctor incorrectly as toxicology when it was standard primary care visit, but I was caught up in a long debate with them with my doctor. Including me receiving a threatening letter demanding payment, similar to what others described. At the start of 2020, I gave up the fight and decided to pay to be left alone. Well, I am STILL receiving bills for the same service and the provided phone number, and subsequent phone number I am directed to don't work. At worst this lab is very, very scammy and at best they are a disorganized mess.

Genesis Diagnostics is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.