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Business Profile

Semi-Precious Stones

Mailordergems.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Semi-Precious Stones.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/19/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some gem stones from this company sept. 15, 2024. I paid almost $10 for shipping and my items have not even been shipped yet. I have been dealing with this company for about 5 years now and there has never been an issue up until now. I contacted the company through email about when my items would be shipped, but no one responded. I just want what I paid for or refund me my money. The shipping fees are extremely ridiculous for there not to be prompt service and unprofessionalism. Please, send me what I ordered and refund my shipping fees, or cancel my order and refund my money. I don't think it is fair to charge that much money in shipping fees but you do not ship the products in a timely fashion, you don't answer or respond to emails, and you ignore your customers. Please be the company that I know you to be, and send me my items?

    Business Response

    Date: 09/19/2024

    Hi,

    Attached is a photo of your boxed shipment with the tracking information that was emailed to you.  The USPS tracking number is **********************.  You should receive the item on Friday or Saturday this week.  I am not sure why you just didn't call us and avoid this frivolous complaint???  You were sent an email with the tracking number.  As far as charging the $9.95 Shipping, we actually lose money on your order for shipping when you add the cost of shipping, the label, the box and the packing material.  We have a flat rate shipping fee for all order under $100 but we lose money on small order such as this one in hopes of making money on larger orders.  We offer free shipping on all orders over $100.00

    Thank you,

    Joe

    Customer Answer

    Date: 09/19/2024

    ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ******* ****

Mailordergems.com is NOT a BBB Accredited Business.

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