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Business Profile

Paving Contractors

Daniel Boswell Asphalt Paving and Sealcoating
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date October 11th 23 Hired to pave a 15 x 30 ft area. Showed up and placed asphalt, binder type mix. Never compacted it, just walked on it. When I asked him about that, his reply was basically, I know what I'm doing , he had a roller right there Asphalt is approximately 1.5 in higher than existing pavement and holds water so there is a large amount of water. When it finally overflows it seeps right through the pavement. Very shoddy work. Repeated phone calls are ignored.

    Business Response

    Date: 10/31/2023

    ** ********

     

    On 10-10-2023. ****** ******* installed an 15X30ft area. He based then asphalted the area. It was explained to *** ******** *hat it would leave creases if it was

    rolled in. In *** ******** words "It's okay I'm only using it for storage he can Duckwalk it in" Then on the 11th Mr. B******* guys went by to pick up sunglasses that were

    left. *** ******** was complaining about the job. that it wasn't rolled in, the water wouldn't drain. That same day Mr. B****** went to *** ******** he was upset screaming

    cursing and threatening to call the police. He told Mr. B****** to get off his property. On t he 12th( 10-12-2023) Mr. B****** returned to *** ********s address to try and resolve

    the matter. He *** ******** was  very nice. Mr. B****** told him he would make the water drain or refund him some of the money. *** ********s said he would get the water to drain

    himself just give him some of the money back. They agreed on $1000.00 He accepted the check and signed a receipt, Stating He *** ******** released ****** ******* of all any

    responsibility for the area and there is no longer any guarantee. On 10-12-2023 Mr. B****** was under the assumption the matter was resolved. 

     

    Customer Answer

    Date: 11/02/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,
    *** ********

Daniel Boswell Asphalt Paving and Sealcoating is BBB Accredited.

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