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Business Profile

Storage

Ivan Drive Self Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract to rent a one month storage unit at Ivan Drive Self Storage. We paid $110 in a refundable deposit on top of what we owed to rent the unit. The unit was rented from 11/18/22-12/18/22. We removed our belongings from the storage unit and left it broom swept per the contract. I have photos for proof. When I contacted an employee asking if they needed an updated forwarding address they said yes and I provided them with my current address via email. When I did not receive my deposit back I sent another email to the business and was assured that someone would check into the issue. However, I received no response. That is when I decided to call, when I called I was told that they had sent the deposit to the address on file. I had explained that I had received no refund and that I had been in contact with two other employees. They told me they could do nothing for me. When I explained that it had not been received and that there is no record of any check being cashed I was met with rudeness. They told me they weren’t sure what they could do. I asked the man I spoke with to speak to his supervisor and call me back regarding the issue. I have yet to hear a response nearly a week later.

    Business Response

    Date: 03/15/2023

    Hello,
     A check was issued to ********* ******* on the 7th of February 2023 to the address on record. (*** ****** **** ***** **** ** *****). It came back to us on March 5, 2023 as return to sender. I called and left a message for her on March 9, 2023 no answer. We emailed and I got the new address on March 10, 2023. I will have the check in the mail today.


    Thank you,

    Olivia E*********

Ivan Drive Self Storage is NOT a BBB Accredited Business.

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