Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of this year, Lugerman Inc was paid for a product and it was never delivered. After several phone calls and emails asking for the product or a refund, this company has still NOT delivered either. This has been going on for 6 months now and I am also going to contact the ATF and complain about this business with their Deceptive and Fraudulent policies.

• Initial Complaint

  Date:06/06/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ***** pistol chambered in 7.62x39mm from Lugerman  through gunbroker.com on 03/15/22. The order number for the item is ********. The invoice number for the attachments is ******-****. The invoice says unpaid but in the notes section says Paid in full. **** an employee of lugerman told me they could not change the status so they added paid in full to the notes section. I purchased attachments from lugerman for the firearm on 03/15/22 as well. They gave me the run around for 2 months saying it would ship out in the next 2 weeks. Lugerman sold these firearms stating it would take 10 business day to build and deliver the weapon. After multiple emails and phone calls requesting updates they told me they did not have all of the parts to properly assemble the weapon on 05/24/22. They then shipped the item on 05/24/22 and told me in an email it may not have the attachments I paid for. The item arrived with no attachments and did not have the proper bolt, prevention the firearm from functioning; making it completely useless. They sent the rifle with a 224 **** bolt, instead of the required 7.62x39mm bolt. Without the proper bold this weapon will not chamber a round or fire. It is completely useless. Ive called everyday since 05/24, the calls are routed to an answering service. Ive sent multiple emails requesting them to send the attachments and the proper 7.62x39mm bolt overnight, or provide a shipping label for me to return the item for a full refund. I paid $587.16 for the item and $645 for the attachments. Since they have stopped responding to emails and answering calls I would like a full refund for the item and attachments totaling $1232.16.

• Initial Complaint

  Date:05/26/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a firearm from them over 2 months ago. I was originally told it would be shipped out within 10 days. I called over and over again and also sent SEVERAL emails. I would be ignored for weeks and when they would finally answer me they would make excuses and straight up lie right to my face. For example I was told at least 5 times that it would be shipped out within the next day or 2 and here we are over 2 months in and they still cant tell me when I will get it. After reading other reviews Im very concerned that I will never receive this rifle and they will just continue to ignore me. I asked a few weeks ago that if it wont be shipped out within the next week I would like a refund, and yet again I was just ignored. Beyond frustrated with them and wish I never spent my money with them.