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Business Profile

Heating and Air Conditioning

H&H Heating and Air Conditioning Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/15/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 8ti. 2022, I paid H&H Air Conditioning and Heating $107.98 for having come to my residence to assess my broken HVAC system and see what was wrong with it so that they could fix it. The weather was hot and my system wasn't cooling the air in my house. After assessing the system, the technician informed me that I needed a compressor, I chose this company because in December of 2015, they installed the ********** system that I have now that isn't working and gave me a warranty that is still in effect. After conferring with H&H on the phone, the technician told me that they would order the part, tell me how much it would cost to install it, and tell me when they would have someone out to install it. It is now November the temperature has gone doen to the 30's at night. My system is not now, nor has it been heating like it should I just got home this Thursday, 11/17/22 after being hospitalized for sudden generalized weakness and the inability to walk. When I got home it was freezing in here. I called H&H, as I have done almost every other week since July, only to be told once again that they didn't receive the part yet. When I got the HVAC system, I was working and paid it of quickly. Now I am retired and on Social Security, but I still manage to pay my bills. This is not fair! Why should I a 74-year-old great grandmother who is having problems walking have to wear a winter puffer maxi coat to be warm in her own home? I thought that I would be relaxing, not freezing in my old age. I feel like I have been scammed.

    Business Response

    Date: 01/12/2023

    December 19, 2022 

    Dear ******** *******, 

    We were not able to get this compressor from our distributer as the Manufacturer ********** Electric had these compressor's back-ordered. We were diligent on our efforts to get this part however with the supply chain shortages it was beyond our control. We did stay in touch with **** ******* and informed her how were doing our best. Since this complaint has been filed, we have installed the part and I am pleased to inform you that her heat is working and I spoke to **** ****** and she is satisfied with our company. 

    Best Regards, 
    Joseph H*** 
    VP 

    Customer Answer

    Date: 01/19/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *************************

H&H Heating and Air Conditioning Inc. is NOT a BBB Accredited Business.

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