Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is taking advantage of average Americans throughout the COVID-19 Pandemic. Overcharging thousands of dollars for a simple and otherwise free COVID-19 Test. They also waited months to send the bill so you are unaware of these charges. One COVID test is $1800 and they also charge for random things such as $600 every visit for supplies and materials. This business was operating as a drive through COVID test and clients don't even set foot in the office. My insurance also reported that many charges were denied due to them increasing the amount of a service charged in the past. I now have a $12,000 bill I have no way of paying. Many others are in a similar situation as me and are truly dumbfounded by this organizations way of scamming people!!

  Business Response

  Date: 09/20/2022

  Sep 14 22

  I am responding to the letter we received regarding ****** ***** Complaint ID-********. Let me start by saying we are a Laboratory that has been doing PCR Covid-19 testing since 2020. There were many days that we were seeing up to 500 patients a day. Claims were going out daily but in that time period it was very hard to keep up with calling insurance companies due to the increasing number of patients. ****** was at our facility 7 times starting 12/9/2020, 3/8/2021, 11/30/2021, 12/8/2021, 12/13/2021, 12/23/2021 and 12/31/2021. When we sent ****** a bill it was for 2 specific dates of service 11/30/2021 and 12/23/2021. The bill was for the patient to contact their insurance company to see why they didn't pay on those dates of service. We send out bills because sometimes it's easier for a patient to get through to member services then it is for a provider to get through and we ask the patient to help us out. There are 4 different codes that are billed and are all specific to testing, *****/**** (Depending on symptoms), *****, *****, *****. When I received the complaint in the mail, I called the insurance company. Per **** ***** ****** was paid for dates of service 11/30/2021-$81.10, 12/23/2021-$81.10 and 12/8/2021--$81.10. The payment processed to the patient, check number ******** in the amount of $243.30 that was cashed by the patient. If the patient would have forwarded that money plus the explanation of benefits to us there would have been no need for a statement to go out to the patient. On the statement that was attached to the complaint it does state from the patient that she has State Medicaid which she has never provided to the office at any visit. Currently the patient needs to forward over the amount of $243.00 plus the explanation of benefits to our office and a copy of her Medicaid card and we can take care of her account. I do feel that ******'s complaint is unsubstantiated being if she had forwarded over the payment and the explanation of benefits plus her State Medicaid card all of this could have been handled differently. I have also enclosed a copy of the financial policy that was signed by the patient about her financial responsibility. Please let me know if you need anything further from our office. 
  

  Regards,

  Cheryl O