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Business Profile

Garbage Removal

Sylvester's Services, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/16/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lady on the phone gave terrible aditude about a situation I told her I couldn't pay my account off till a later date she hung up and called back while my mother was on the phone so I merged the call and the lady threatened to take me to court my mother heard all this and explained I can't pay until next week lady didn't like my answer she is absolutely the worst reception lady ever I shouldn't have to cry over being yelled at or threatened by someone who can't do there job correctly we have called these people for months to pick up there dumpster and never got a call back but lady states she did she never did and now I have to pay for months that I have not even lived there for just for them to pick up the dumpster off my old property why do I have to pay for it or be threatened when it's there fault

    Business Response

    Date: 06/22/2022

    June 21, 2022 

    The details of this matter are as truly follows: 

    The customer sign up for an initial yearly service of a trash dumpster, the service was for the dumpster to be dumped twice a month. She called to have the dumpster removed before the year was up and I agreed to do that with no additional cost to her. She then called to say that we were to removed the dumpster this past Saturday, which we are not even open on a Saturday, which I did informed of this. She said her mother left a voice mail and that the dumpster needs to be removed by Saturday, which I did not have a voice mail. 

    When she indicated that she needed the dumpster removed, I looked up the account and she did not pay for the services already provided. I informed her that before we removed the dumpster she needs to pay her pass due invoices. Her words to me were, I can't, I have no money. I then said I cannot take the dumpster away until she paid for the service we provided. She said she needed it gone because she was evicted. I said if you can't pay borrow the money from a relative or friend. I also said it would be in her best interest to pay because we do file with the District Justice and she would have additional fees associated with her account when we would file. 

    There were no threats made, when people can't pay for services they are either placed on a payment plan or if they still refuse to pay for services provided we do in fact file those accounts to the district justice. 

    Let me reiterate that she did not say I will pay at a later date. She stated I have no money and cannot pay. Then 10 minutes or so later her mom calls and stated she can pay those outstanding invoices on the following Friday. Also, I am not a receptionist, I am the co-owner of the business. I don't think people should get service they cannot afford, or think that they don't have to pay because they have no money. If you generate a bill, pay it. I let her out a year agreement with no additional cost. 

    I have been in business for more than 22 years, I was not rude, I was matter of fact. I informed her that if she could not pay her bill, this is what would happen next. 

    Thank you for giving me the opportunity to hear what actually transpired during the phone call. 

Sylvester's Services, Inc. is NOT a BBB Accredited Business.

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