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Business Profile

Building Restoration

Firedex of Butler Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Restoration.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/06/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 2023 Hired company for storm emergency for damages occured to our home in March 2023. They came and did the work for dry out and they were paid for that work. Then decided to have them do the restoration of the house from the damages. They asked for my insurance claim information and the scope of work and what insurance is paying to have work done. Spoke to the project manager about the work and was told he could have the work done within the budget. No contract was signed for this work. They began restoration on the roof at this time they had never given me their estimate for the job to be done. ( I assumed they were basing it off of insurance estimates) when I asked for over a month for estimates to be given to me they were never provided they continued to do work on my home. At one point damage was found that was not in scope of work. They then provided me with a small amount that would come out of my pocket which I verbally agreed to. Again I never signed any agreement. They continued with work. Several times I said I need estimates for Job to be finished and I was never provided with them. When I finally got an estimate it was 10k over what scope of work was and told them to stop all work on house that these prices were never agreed on. When kicking them off the job I asked for a final bill for work done. The charges did not add up they charged us for things that were never done to home materials that were never used. When asking for a meeting to explain charges before payment is made they waited three months before having an in person meeting. When the meeting happened we agreed things would be taken off bill and revised. Waited a few more weeks for revised bill and when I reviewed it the charges were the same but reworded and the priced to match prior bill with a $1000 decrease. Which is not what was agreed on in meeting. When reaching out to company to have another in person meeting to discuss concerns and costs they have currently refused.

    Business Response

    Date: 11/30/2023

    Since the submission of the complaint, we have had an in-person meeting with Mrs. ****** and have resolved her issues. After much discussion and the revision of her invoice, Mrs. ******'s invoice is paid in full. 


    Regards,


    Robert R****** 
    President 
    FireDEX of Butler, Inc 


Firedex of Butler Inc is NOT a BBB Accredited Business.

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