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Business Profile

Office Equipment

Amcom Office Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Office Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a 5 year contract with this company. We reached out to them to cancel the contract prior to the contract expiring. It seems like they are trying to prevent customers from canceling their services. We had issues with them prior to deciding to cancel our service at the end of our contract. They provided us with defective refurbished toners. They would not send replacements. We are a business and we need our equipment, especially printers and copiers, to be functional. We cannot be without those devices. I have sent numerous emails only to be dismissed and asked to send the same information again. I spent 30 minutes on hold, waiting to talk to someone only to have the call disconnected. This is definitely not acceptable. We have been working on this since the fall of last year and they still haven't taken care of our request. Our contract ran out in november 2022 and they are continuing to send us past due notices. We paid them the overage for the contract and shouldn't have received more bills, but they continue to send them.

  • Initial Complaint

    Date:07/28/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We canceled our service with Amcom in writing in September of 2020 which was expiring in October of 2021. I spoke directly to customer service who advised it would be terminated effective the end date of our three year contract of 10/2//2021. We received a partial final billing which was paid on 10/5/2021. We received our last toner cartriges in September of 2021 and have no longer received any toner cartridges since that time. Amcom also ceased monitoring our equipment onsite and we have no Amcom supplied equipment on our premises. Yet beginning November Amcom began sending invoices t our company again in spite of the cancellation and our company in no way being provided with any service from Amcom. I have repeatedly discussed this with their customer service who have told me they would correct this but it still has not been corrected to this date.

Amcom Office Systems is NOT a BBB Accredited Business.

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