Complaints

This profile includes complaints for First State Building & Design's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  First State Building & Design

  258 Wilmington Pike Chadds Ford, PA 19317

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  First State Building & Design

  200 Town Centre Dr Glen Mills, PA 19342-3344

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a 86 years old retired person. Move to DE two years ago. FSBD did my Deck and Patio 08/2021. Which is a $30,000 contract work. Now, less than 10 months, all the bricks of my Patio had a lots of chips and damage. It looks very poor and ugly. Now, more chip developed every day. I contact with FSBD many time and sent them the pictures. they refuse to do anything for me. I need your help to let FSBD do the right things. Thank you. Email Address: ************** Phone# ************ Address: *********************** Middletown, DE *************

  Business Response

  Date: 07/12/2022

  BBB,

  I am replying on behalf of FSBD.

  **  &*** ********** are inaccurate on their reasoning for contacting the BBB.

  The pictures  we were sent, showing gouges, like a tool was utilized on their pavers.  We have addressed (2) warranty items with this client, very hastily in the past (Deck board and rail re secured).  The paver issue is not a warrantable item as it looks like they were mis treated.    We did however contact our *************** rep  who was in contact to schedule a time for them to meet with ** ***** ********** to determine if the paver  needed their attention  as the manufacturer.  

  Thank you

  Team @ FSBD.

  Business Response

  Date: 09/15/2022

  *********,

  We did everything for you in a professionally manner.  

  thank you 

  Customer Answer

  Date: 09/28/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  09/15/2022, I got a message from FSBD that stated We did everything for you in a professionally manner. 
  I think FSBD did again and again three major things which is the worst businessman can do to abuse and harassment their client. But FSBD said these is their professional manner.
  First,FSBD said the patio is misused and mistreated. July 07/12/22, FSBS stated that The pictures we were sent, showing gouges,like a tool was utilized on their pavers----- The paver issue is not a warrantable item as it looks like they were mistreated.  I think FSBD should give me a former apology. Which should be post on FSBD website. If they cant provide any technical support or evidence for what FSBD said.
  Second, FSBD said You need to contact ***************. Which is the brick company. But the inspector of New Castle County Building Department said FSBD used the wrong material for my patio. I have no relation with ***************. Why should I talk with them? This is not the professional manner. In the future, your client should contact with the material company, if FSBD did something wrong,or FSBD use the wrong material?
  
  Third, FSBD said They were not damaged at time of install. Which means, FSBD do not provide any responsibility after your installation?
  Could FSBD answer my questions directly and professionally?
  Do you think my patio is damaged due to misused and mistreated? Please answer in your professional manner.
  Do you agree me that the reason of my patio damaged (see the picture below) is due to wrong (New Castle County Inspector said), Discontinued (*************** said), poor, cheat, inferior product (I said) that you bought and used for my patio for the non-professional reasons you cant tell the people. Which caused the unusually early degeneration of the brick material for my patio? Normally, which should not happened in many, many years. But due to the very, very poor material you used it happened in a few months. It could never happened in a 75 years old company. By the way, I am a mechanical Engineering Technology Professor. I taught Strength of Materials at ********************************* for both mechanical and civil Engineering Technology students 35 years. I taught more than thousands and thousands students that if your material not strong enough then your machine and building will have a very poor life and damaged very soon. Tell me what is your professional manner and your professional experience?
  After more than six months argument, what is the next FSBD could do? Apology? Refund? Or nothing? Or continued to use your non-professional manner? I think the worst professional manner is FSBD never answer my questions directly on BBB website due to they cant said anything and do in professional manner. Thank you. Pictures below show FSBD on line sample and my damaged patio.
  Recently, my neighbors had their patio from ALL IN ONE Landscape Contractors LLC. *************) I was told they are Licensed and Fully Insured and they did fully insured very well.But, FSBD do no insured, installed only, and cost much more than ALL IN ONE.
  
  Finally, FSBD used the wrong material on my patio, and used the wrong
  manner to treat your client. Everything is wrong.
  Regards,
  
  ****************