Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting bills from this company from a pain *** ***** panel number * On October 16, 2019!!! I have been on ******** since 2017 and would’ve had a different supplement at that time, I think with ****** **********. The bill doesn’t say whether anyone was billed but does show $85 paid and $40 due but doesn’t say why I would owe that amount. Certainly I never requested a drug screen which I believe is a government regulation due to the opioid crisis so it probably was performed. I have had multiple surgeries and treatment in the last several years and never had any billing problems with any other provider. I would think that if they were billing is three years behind they could provide some sort of explanation To include who has already been billed or deny this bill or why I/O any of it. Can you please help me sort this out? I have called the telephone number on the bill multiple times and get a voicemail answer which directs you to different options for forensics, billing, etc. but any option I choose simply cuts off the call and hangs up on me. There is no customer or patient number or identification but there is an accession number ********. A picture of the bill is attached. Thank you for any help you might provide as I have no idea Whether this A legitimate business way behind on their billing or a scam or someone has stolen my identity and medical records.

  Business Response

  Date: 10/12/2022

  *******,

  I have received your letter about Complaint id ********. I have reviewed the complaint and below is my response.

  Patient *********************** had testing performed by Atlantic Diagnostic Laboratories on 10/16/2019 and other dates of service. We have an order from the ordering clinician which is signed by ****.  We billed her insurance carrier on 10/21/2019. We received a response from them on 11/15/2019. We sent **** an invoice on the following dates:01/03/2020, 04/23/2020, 07/10/2020, 09/17/2020. Then during covid we did not send invoices out to patients. We resumed sending her invoices on the following date: 07/20/2022. At the time of service the insurance approved $48.49 of which they paid ADL $8.49. The $40.00 balance was applied to the patients co-payment.  According to insurance guidelines we are not able to write off co-payments or deductibles therefore the patient was sent an invoice. In addition to our invoice, insurance companies are required to provide patients with an Explanation of Benefits for all services provided to them. The invoice has Co-payment as the reason and has our phone number with our extension for the patient to contact us. I am not sure why **** has had difficulty getting in touch with ADL as we are operational 24/7. Our billing department is here Monday through Friday 8:00 am to 4:30 pm. Any member of the ADL billing staff will be happy to speak with ***** and assist her with this matter. I have attached a copy of the invoice for you reference. I have blacked out information that is protected by HIPAA. If you have any further questions please feel free to contact me.