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Business Profile

Online Retailer

Tal and Bert

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 08/07/2023 at 6:21pm I placed an order with this company in the amount of $78.00 with my **** card. Time had passed (approx 3-4 weeks) I entered the chat on their website with shop app to ask where could I find their shipping page. The automated chat stated business is close they would contact me when available through my email. I was in fact contacted by them shortly after (next day). The email stated that my order #***** was suddenly on the way this was on 08/31/2023 at 11:50am. Still waiting I received tracking number for USPS (my package). I went back to the shop app to track it. My package has not moved at all!!! On 09/10/2023 I sent a message to this company stating partially that I was feeling as if I was/am getting scammed!!! I also requested a full refund as this encounter didn’t feel good to me anymore. On 09/11/2023 the company messaged me back stating partially after they ship it’s out of their hands. I don’t know what else to do to resolve this. How do I really know my package was shipped??!!

    Business Response

    Date: 09/12/2023

    Hi!

    We have attached tracking to show the shipment is on the way and scheduled to arrive September 15th. This is the replacement package as her first shipment was lost in transit. 

    we have tried contacting **** ***** multiple times via chat and email and have yet to get a single response back. She never gave her order number from the original chat. She never provided info on what the tracking was shown at her end so we could have a replacement sent out. 

    we were trying to work to get a replacement out sooner to her but she never responded back to us. We were a little shocked to hear she filed a complaint after we messaged her saying the replacement package was on the way. Her order will be delivered by the end of the week. Unfortunately we have no control over the post office having delays in shipments or lost shipments 

Tal and Bert is NOT a BBB Accredited Business.

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