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Business Profile

Hardware and Tools

Broadway Hardware

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/05/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with Ace Storage. I rented two storage units. I wrote an email 30-day notice to *** informing them I was moving out of the storage units no later than November 30th . The movers moved all my belongings from both units to my new apartment on November 28th. I cleaned both storage units on November 29th and left the fob in the black box at the store.I got a last bill from Ace stating on the bill I owe $238.00 for both units. I have gone to the store several times and on one occasion left a copy of the email 30-day notice. I have shown the associates the copy of the movers receipt. Every time I go into store I am told to come back because ******************* left for the day and the manager is the only person who can fix the bill.I have insomnia and I am tired of going into the store and cannot get any help with the final bill.Can you contact this company and ask them to correct the final bill? They should have a copy of the email 30-day notice informing them I was emptying both units and the fob was left in the black box on the 29th of November.Thank you for any help you can give me.

    Customer Answer

    Date: 01/11/2024

    I received an email from ************************* of Broadway Ace Hardware.  She said the correction was made.  I think I should have written on my original complaint to BBB that it was an email that I got from Ace showing a balance due on my account.  I don't know how to attach an email.

    ************** said in her email to me that the account now has a $0 balance.

    Thank you to BBB for reaching out to them.  I know if I hadn't contacted BBB for help the problem of a balance would probably be there.

    Thank you again.

Broadway Hardware is NOT a BBB Accredited Business.

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