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Business Profile

Laminating Machines

MyBinding.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laminating Machines.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So on October 24th, 2024 I placed an order for 3 small items for which I paid $15 in shipping charges to have it shipped to me in a timely manner. I then received another email email stating my order was flagged on suspicion of fraud and in order to get this order to go through they went ahead and included a ****** link to process another payment and that once I paid this second payment via this ****** link that they provided that they would release the funds that they are currently holding on my card for the first charge. So I paid for the order a second time via the ****** link they provided and then I received another email from them thanking me for the second payment that they conned me into paying and proceeded to tell me to confirm an address (not even specifying which address they are referring to) and once I do this they will release the funds that they are currently holding. So I have now paid for this order twice and have yet to receive even a tracking number because they wont send it out after Ive paid them twice now for this order. Just release my funds you crooks! They are thieves and they shouldnt be allowed to remain in business. This is ridiculous! They are just crooks. Buyers beware they will steal your money and not send you anything!

    Business Response

    Date: 11/14/2024

    Good morning,

    We were not able to verify the address on the account versus the credit card that was being used. Therefore, we cancelled the credit card authorization (we never charged his credit card) on 11/1/24 (takes about ***** hours to process) and opted to have the customer use ******.  When the ****** payment was received, again the account was flagged due to an address issue.  We responded in a timely manner to the customer and asked him to verify the address.  The address the customer gave did not match any of the addresses on file in ****** and came up as possibly fraudulent in our system. We explained that we could not process his order and we refunded ****** payment on 10/29/24.  In all cases his inquiries were responded to in a timely manner, even if he did not like what we had to say. I have attached records of our transactions in our systems to show cancelled and refunded and notes that show we did exactly what we said we would do. In short, the customer was fully refunded and not charged double as he stated.

    Thank you,

    ***** ********

    Director , Customer Care

     

     

  • Initial Complaint

    Date:12/13/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Re: Order #********** On or about July 15, 2022 I ordered on line Fellows 3/4" Black linen Thermal Binding Covers 10pk for $***** plus $**** for shipping and 2" Black Clear Linen thermal Covers 20pk for 21.99.plus 10.83 for shipping. for the Fellow 3/4" Blk Linen Thermal Covers. I am charged seperate for each items to be shipped. Why don;t they charge on shipping if they are ordered on the same transaction? On or about July 22, 2022 I received, it was left on my door the 2" Black Clear Linene Thermal Covers. It arrived at a good time because my books were ready. However, I did not receive the 3/4" Black Linene Thermal Binding Covers 10pk of which they charged my bank account ***** plus ****. This Company fails to send tracking number and email (notice) letting me know the status of the failed shipping of the product. I thought it would arrive soon.On or about October 24, 2022. I receive an email from ******************* that the package for 3/4" Black Linen Thermal Cover was returned to them. I asked to get a refund since they delivered almost four months later and it is no longer needed. I was told they charge a 25% restocking fee. I thought it was outragious, buit I had to also deal with *** who failed other deliveries in the past. After reaching out to ***** I emailed the Company letting them know how *** has failed delivering and they also failed in jsending me a tracking number. I need the tracking number ot report to *** the package they failed to deliver. On or about November 29, 2022 I requested a full refund due to all the months passed and their silence on teh matter. I received a reply that it will be about two weeks and it is not passed two weeks and they remain silent. See attachments of email communication and receipts. I want the shipping charge returned also. due to their negligence of not providing a tracking number.

    Business Response

    Date: 02/06/2023

    Hello,

    We are sorry to hear about the issues you experienced with our customer **********************. On behalf of our team, I apologize.

    We take full responsibility for the errors that have been made.  Your order has been refunded in full.   I hope that this satisfactorily settles this issue. 

    Please know that we take customer feedback seriously, and we will use this situation to better train and educate our customer ********************** team to ensure that similar situations do not occur in the future.


    We would like to, again, offer our sincerest apologies for any inconvenience or frustration that this has caused. We value your business and would like the opportunity to make this right. If there is anything further that we can assist you with, please do not hesitate to reach out to me.

    Thank you for bringing this to our attention.
    Sincerely,
    *****************
    Director of eCommerce

  • Initial Complaint

    Date:07/07/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am the *************** my county and do a lot of books that use tabs. I ran out of tabs and ordered 15 of two different kinds. The order form I got was completely different and they sent me 1 pack of tabs each with a pack of super glue???? So for one pack of tabs I can get for $2. They said they would send me a return label but I would have to pay a 25% restock fee and would not be reimbursed for shipping ($9.95). I have yet to receive a return label. So for two tabs that would have cost $4 they charged me $28.13. I would like a full refund.

    Business Response

    Date: 07/20/2022

    Hello ****,

    I'm sorry that you had a poor experience.  I reached out to our customer ********************** team and they have refunded you in full.  You should see it in your account in a day or two.

     

    Thanks,
    *****************
    Director of eCommerce

MyBinding.com is NOT a BBB Accredited Business.

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