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Business Profile

Mental Health Services

Telecare Recovery Center at Gresham

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mental Health Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They were supposed to help me get a new phone and a new iPad which were supposed to be ordered at the same time as the *** card which was COMPLETELY FREE UPON ORDERING THE *** CARD AND THE REST OF THE PRODUCTS; (I was on the opposite side of ******* so I could not see what he was doing; if I was on the same side as him; I would have made sure HE did everything CORRECT AND ACCURATE SO I WOULD MAKE SURE MY ORDER WAS COMPLETELY RECEIVING ALL THREE ITEMS, BUT HE FORGOT SOMEHOW TO PUSH ANOTHER BUTTON AND FAILED TO GET ME THE FREE PHONE AND FREE IPAD AND THE *** CARD ALL AT ONCE. He said, (along with ****, the housing coordinator in the same room with me), "You will be receiving the Sim Card and the phone and iPad all separately. Except to receive all three in a few weeks!" He did not make me feel safe when he asked me for my ROOM #! THE room number was deleted because I RECEIVED THE *** CARD UNDER MY DOORMAT WHICH COULD HAVE BEEN EASILY STOLEN! THE PACKAGE(S) WERE SUPPOSED TO BE DELIVERED DIRECTLY TO THE OFFICE FOR SAFETY! This is what I have always let Telecare Know! There are several complaints:My Trulink card was stolen; so I AM COMPLETELY LOST WITHOUT MONEY AND **** WHO IS MY PAYEE CAN SEND TELECARE A $100 CHECK AND THEY CAN GIVE ME THE CASH; SO I CAN GET THE PROPER FOOD AND NUTRITION; I HAVE BEEN WITHOUT FOOD AND THE PROPER NUTRITION FOR FIVE DAYS NOW AND AM REALLY READY TO GIVE UP ON LIVE BECAUSE ALL OF THIS IS WAY TOO OVERWHELMING FOR ME INCLUDING WHAT THE ENTIRE CITY HAS DONE BY HARASSING ME WHICH IS NOT GREAT AND GETTING BEATEN UP AND ALMOST MURDERED ON THE 23RD AND THE POLICE NOT DOING ANYTHING ABOUT IT OR EVEN GIVING ME A CARD WITH A NUMBER ON IT! THIS MORNING I WISH I NEVER WOKE UP!!!! I TRULY AM IN HE DOUBLE "LL!" NOTHING HAS GONE RIGHT FOR ME AND PEOPLE KEEP HARMING ME ON A WEEKLY BASIS; LIFE IS NOT THE SAME!!!!!

    Customer Answer

    Date: 03/06/2023

    To reconcile with TeleCare about not helping and not clicking on the right buttons and Not having me see the transaction to make sure I receive the tablet and phone. 

     

    The business is TeleCare of Gresham, ****** on *******************, Gresham, OR 97030.  I spoke with ********************* on Thursday;(this has been going on for a long time now); about this and he said, "He made a simple mistake!"  This simple mistake has cost me more problems than one.  Because I do NOT have a phone; I have not been able to do any business, get proper directions before driving and to be able to make sure my other business is taken care of which is extremely important.  This includes outside support including the proper counseling which I have Not Received for over 15 months, getting injured and harmed by people, includes safety; includes food safety, clothing safety and proper monetary compensation for the past 8 plus months from Ride to Care.  Not having a phone has cost me more than $1500 of damage to me including mental, emotional, physical, spiritual, legal and much more harm than good.  Getting lost, getting beaten up and nearly getting murdered and not being able to get proper food because of not having proper support or directions.  Not having a phone has Hindered Me in More Areas than One and much, much more damage.  I need Proper Support and *********** which I have Not Received for a Very, Very Long Time because of Counselors not being able to Call Me Back including Other Business Transactions. 

     

    Please Help Me Become the Best Person I Can Be!  Getting a phone and a tablet are What I Was Supposed to Receive!  Thank you for Your Time and Support. 

     

    Sincerely,

    ********

  • Initial Complaint

    Date:09/21/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I need a valid driver's license application paid for to the dmv. My license was stolen! I have gone to five different places to get free help for a license to the dmv. This place is able to, but they are Not providing for my needs; Not even with a promisary note. I NEED TO GET MY LICENSE TODAY BECUZ I NEED ADEQUATE FOOD! I HAVE NOT HAD FOOD; ESPECIALLY PROTEIN, GREENS AND CARBOHYDRATES @ ALL SINCE SUNDAY AFTER 12AM. SO I AM STARVING FOR FOOD! I NEED KIQUIDS, AS WELL! I NEED GAS IN MY CAR! I NEED A LICENSE IN MY HAND SO I CAN GO TO THE **** AND GET MONEY FOR ALL OF THESE! A REGULAR ID EOULD PREVENT ME FROM GETTING ALL OF THESE BECUZ A REG ID, CANCELS OUT LICENSE AND SUSPENDS ALL DRIVING PRIVELEGES! I WAITED @ THE *** FOR OVER FOUR HOURS AND CAME UP STILL EMPTY HANDED AFTER OVER THREE WEEKS OF NOT HAVING MONEY!!!!! MY PAYEE ALREADY ESTAVLIDHED A PROMISARY NOTE TO THEM, BUT THEY ARE NOT HELPING IN ANY WAY WITH THIS AND HAVE NOT!!!!!

    Customer Answer

    Date: 09/24/2022

    BUSINESS:   Telecare ACT of Gresham, ******.    

    The complaint is I need a phone.  I need to have my basic needs met:  MONEY which is supposed to be from the last two weeks from my payee!  I need food, gas, household supplies including kitten supplies, money for laundry and housing needs met with the money I am SUPPOSED TO BE RECEIVING!  I HAVE LOST $100'S OF DOLLARS THE PAST FEW MONTHS FROM NOT HAVING MY BASIC NEEDS MET!

Telecare Recovery Center at Gresham is NOT a BBB Accredited Business.

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