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Business Profile

Tablet Equipment

Grants Pass Cellular

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tablet Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the transaction was 9/17/24 and the amount was 75 dollars. i dropped my vr off at this location told that he was happy to repair my vr for me. The only thing wrong with it was the charger port needed replaced due to it not being able to hold the charger in and the fact that it charged slowly. i dropped it off on 5/29/24. after a monumental amount of lip service i finally received my virtual reality headset. It did not work at all and the screen wouldn't even turn on. I brought it back in to be re-looked at only for it to take another 5 hours. When it was returned to me again a warning message popped up stating that the cooling fan wasn't working. The tracking wasn't working either and the headset would try and fail to connect to my controllers. When I went in for a receipt on 9/18/24 (today) I was cussed out and told to come back in for a receipt later, i instructed him that wasn't happening. He eventually gave me a receipt hand written and refused to give me any sort of refund. I wrote a review on ****** which he got taken down so I wrote another. It seems that he tries to get any sort of bad review written about him taken down. After i picked the ** up he stated it was an experimental repair which i wasn't told when I dropped it off. The whole system is fried which he is aware of and tried to blame me for breaking it when it was in near perfect condition when i brought it in.

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