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Business Profile

Tree Service

March Brothers Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/16/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Refund of the promised $300.00 or complete the removal of the tree *****. March Brothers took almost 3 months to complete a job due to personal family problems that put our property in a liable situation. Owner left a sick family member to complete the job. As soon as he left we saw the worker laying out on the tree trunk sick and told him to go home and come back. It took days for anyone to return. They returned later for about 20 minutes. They said they hit a nail, broke their chain and they did not have a replacement. Again, it took many calls before they returned. We had debris removed and it was for $300.00 which March Brothers said they would send a check to us. They never did. Then when we called in April and they said we would need an invoice from the company that removed the debris. It was a couple of young men in the neighborhood asking if we had yard work. They removed as much as they could in the small truck. There was still debris remaining. I could have given them a receipt but that was not good enough. We had asked the Owner to call us when they returned and he just showed up. I asked why he did not call first and his rude strong verbal response was "I don't have to call you." I assume he took his issues out on me. I would like a refund of the $300.00 to assist with removal of the ***** or for them to come remove the ***** as was his contract with us. I paid the service in full because he was referred by our agent. We trusted him to do the right thing. I will never do that again. He also said he preferred to have me pay him in cash. I did not have cash. I wrote a check for the $3,750.00. He never followed through with anything he said and finished his conversation with us on a very bad note. Refund or finish the job. That is all we request.

March Brothers Tree Service is NOT a BBB Accredited Business.

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